I really regret staying at this hotel. . . We rested in the New World in a wonderful place, but the day of departure frowned... and so I wanted to go somewhere else, because. We had 3 days to spare. At the family council, it was decided to go to Sudak, especially since we were there in 2010, rested on the street.
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I really regret staying at this hotel. . .
We rested in the New World in a wonderful place, but the day of departure frowned... and so I wanted to go somewhere else, because. We had 3 days to spare. At the family council, it was decided to go to Sudak, especially since we were there in 2010, rested on the street. Marine... The memories were the warmest, we decided to come back again.
We arrived, went first of all to "Astarta", because. we were there in 2010 and after reading the recent good reviews we wanted to stay with them.
Unfortunately, there were no free rooms at all and we moved on.
Stumbled upon the Bastion.
They showed us the room, I only went into the room, but didn’t really look into the bathroom. We had 2 children with us, they were already tired and the time was 11.20 the hottest. We paid for 3 days, paid by card. The amount was 2487.02 gr. There was no parking space, although the website states that parking is free for all guests.
We went to Bastion's restaurant for lunch.
Everything turned out to be so tasteless, it was impossible to eat it. The boy waiter in the vest was gloomy and not friendly.
The husband brought the suitcases into the room, and the whole family went into the room. Family of 4.2 adults and 2 children aged 8 and 1.5. And then we realized that this was not the 3rd room at all, there would not be crowded there, the room was a maximum of 10m2. Taking a closer look... they saw that it was simply impossible to be here with children.
The wooden furniture is dirty, in order to move the sofa for my son, you need to move the table somewhere. There was nowhere to move it, the floor was dirty and wet, everything was covered with stains. I went into the bathroom there, in general, tin... the floor is wet... everything flowed from under the shower. The cabin is full of mold, the air in the room and bathroom musty. The TV was turned on, it did not show anything.
Spent a maximum of 5 minutes in the room. it’s scary in general to touch something, only they pushed the table away, because. I couldn't sit on the sofa. Did not use anything at all, no linen or towels.
When the maid Nadezhda came in (brought towels) she immediately hinted at a tip.
We went out to the hotel, and were completely upset...
Swimming pools for children/adults are very dirty. Chaise lounges are not white, but black.
And this territory is for two hotels!!!
Nearby is the Lyon Hotel, and all its residents can use the territory of the Bastion, which is why there is such dirt there, because. two hotels for a small pool and a few sun loungers is too much.
After walking around the territory, it was decided to look for another place.
We went to this Lyon (Morskaya st. 10a). It turned out to be even worse, we were shown 2 rooms. One 3rd, the other 4th two-room. The second room has no window and air conditioning. Very dirty!! ! These two hotels deserve each other!
Literally 5 min. found a great option on the waterfront. We settled in Chaihona in a junior suite, a very large and clean room... a large bed, with clean linen and a bedspread, a large sofa for my son, I didn’t even have to lay it out, built-in wardrobe, bedside tables, TV (showed !!! ), refrigerator, kettle, dishes. The bath is clean (bathroom, not a shower!!! ), plumbing all worked, nothing leaked anywhere. Snow-white towels, toilet paper, soap, and various trifles for care. There is wifi.
The room has an air conditioning system. Fresh and not windy.
They came to the Bastion Reception, they wanted to get their money back, because. We did not use the hotel services. The room was 5 min. For an inedible lunch in their restaurant, we paid.
Immediately, a young man and a blonde lady sang in one voice that the money would not be returned to us, because. we paid by card.
They told me to contact the director Khandetskaya L. E. , she was right there, having heard our conversation with the managers... she ran out into the street.
They said she was having lunch. And to come to 14.00, my husband came up at the appointed time... Khandetskaya did not come up. The managers have already refused the return account, because. they generally do not return for three days of residence. This generally contradicts the legislation of Ukraine. Pure scam!!!
Before taking money from us, the managers did not say anything about it. And this is their direct responsibility.
The husband made an entry in the complaint book and wrote an application for a refund either in cash or on a card within the 3rd term. Because cashless can go 3 days.
I left a review on the official Bastion website, it never appeared there. Also on the official website, the book of complaints is virgin clean.
On August 14, I called the Executive Committee of the city of Sudak, where they gave me the phone number. Nelia Viktorovna. (maybe someone will come in handy 2-26-72) She deals with tourism issues.
I explained our situation to her, she replied that she could call back in 20 minutes.
I called back and they answered that you can say goodbye to the money, return to the hotel and live for these 3 days... and spoil the staff's mood. Why did we need this, if we had already found a wonderful option and did not want to return to this bedbug.
I replied to Nelia Viktorovna that we would report this to the police, asked her for her address and phone number. militia.
After that, Nelia Viktorovna herself called back and said that the issue had been resolved.
On August 16, they returned the money to us, but not all... they took 800 gr. for themselves. for one day of stay +100 hryvnia (supposedly 1% fee).
In short, they stole 900g from us.
The staff itself... managers have no training at all, they do not know how to talk with customers, they do not know how to solve ordinary working moments. To return the money by bank transfer, for them is generally beyond comprehension.
Disgusting approach, I would put the worst rating for this hotel.
I don't recommend staying there!
p. . sy. . For the hotel management. . .
Wait for guests from government agencies!!!
I will definitely write a lawsuit to the court, as well as to the consumer protection society, as well as to the SES.
Luckily, this can be done online in 10 minutes.
I have checks on hand, all this is easy to confirm.
This is an occasion for you to think about how to deceive vacationers !!!
And take care of your work directly, at least for a start, teach your managers to communicate normally with customers and wash your hotel from dirt already !! !
We rested in the New World in a wonderful place, but the day of departure frowned... and so I wanted to go somewhere else, because. We had 3 days to spare. At the family council, it was decided to go to Sudak, especially since we were there in 2010, rested on the street. Marine... The memories were the warmest, we decided to come back again.
We arrived, went first of all to "Astarta", because. we were there in 2010 and after reading the recent good reviews we wanted to stay with them.
Unfortunately, there were no free rooms at all and we moved on.
Stumbled upon the Bastion.
They showed us the room, I only went into the room, but didn’t really look into the bathroom. We had 2 children with us, they were already tired and the time was 11.20 the hottest. We paid for 3 days, paid by card. The amount was 2487.02 gr. There was no parking space, although the website states that parking is free for all guests.
We went to Bastion's restaurant for lunch.
Everything turned out to be so tasteless, it was impossible to eat it. The boy waiter in the vest was gloomy and not friendly.
The husband brought the suitcases into the room, and the whole family went into the room. Family of 4.2 adults and 2 children aged 8 and 1.5. And then we realized that this was not the 3rd room at all, there would not be crowded there, the room was a maximum of 10m2. Taking a closer look... they saw that it was simply impossible to be here with children.
The wooden furniture is dirty, in order to move the sofa for my son, you need to move the table somewhere. There was nowhere to move it, the floor was dirty and wet, everything was covered with stains. I went into the bathroom there, in general, tin... the floor is wet... everything flowed from under the shower. The cabin is full of mold, the air in the room and bathroom musty. The TV was turned on, it did not show anything.
Spent a maximum of 5 minutes in the room. it’s scary in general to touch something, only they pushed the table away, because. I couldn't sit on the sofa. Did not use anything at all, no linen or towels.
When the maid Nadezhda came in (brought towels) she immediately hinted at a tip.
We went out to the hotel, and were completely upset...
Swimming pools for children/adults are very dirty. Chaise lounges are not white, but black.
And this territory is for two hotels!!!
Nearby is the Lyon Hotel, and all its residents can use the territory of the Bastion, which is why there is such dirt there, because. two hotels for a small pool and a few sun loungers is too much.
After walking around the territory, it was decided to look for another place.
We went to this Lyon (Morskaya st. 10a). It turned out to be even worse, we were shown 2 rooms. One 3rd, the other 4th two-room. The second room has no window and air conditioning. Very dirty!! ! These two hotels deserve each other!
Literally 5 min. found a great option on the waterfront. We settled in Chaihona in a junior suite, a very large and clean room... a large bed, with clean linen and a bedspread, a large sofa for my son, I didn’t even have to lay it out, built-in wardrobe, bedside tables, TV (showed !!! ), refrigerator, kettle, dishes. The bath is clean (bathroom, not a shower!!! ), plumbing all worked, nothing leaked anywhere. Snow-white towels, toilet paper, soap, and various trifles for care. There is wifi.
The room has an air conditioning system. Fresh and not windy.
They came to the Bastion Reception, they wanted to get their money back, because. We did not use the hotel services. The room was 5 min. For an inedible lunch in their restaurant, we paid.
Immediately, a young man and a blonde lady sang in one voice that the money would not be returned to us, because. we paid by card.
They told me to contact the director Khandetskaya L. E. , she was right there, having heard our conversation with the managers... she ran out into the street.
They said she was having lunch. And to come to 14.00, my husband came up at the appointed time... Khandetskaya did not come up. The managers have already refused the return account, because. they generally do not return for three days of residence. This generally contradicts the legislation of Ukraine. Pure scam!!!
Before taking money from us, the managers did not say anything about it. And this is their direct responsibility.
The husband made an entry in the complaint book and wrote an application for a refund either in cash or on a card within the 3rd term. Because cashless can go 3 days.
I left a review on the official Bastion website, it never appeared there. Also on the official website, the book of complaints is virgin clean.
On August 14, I called the Executive Committee of the city of Sudak, where they gave me the phone number. Nelia Viktorovna. (maybe someone will come in handy 2-26-72) She deals with tourism issues.
I explained our situation to her, she replied that she could call back in 20 minutes.
I called back and they answered that you can say goodbye to the money, return to the hotel and live for these 3 days... and spoil the staff's mood. Why did we need this, if we had already found a wonderful option and did not want to return to this bedbug.
I replied to Nelia Viktorovna that we would report this to the police, asked her for her address and phone number. militia.
After that, Nelia Viktorovna herself called back and said that the issue had been resolved.
On August 16, they returned the money to us, but not all... they took 800 gr. for themselves. for one day of stay +100 hryvnia (supposedly 1% fee).
In short, they stole 900g from us.
The staff itself... managers have no training at all, they do not know how to talk with customers, they do not know how to solve ordinary working moments. To return the money by bank transfer, for them is generally beyond comprehension.
Disgusting approach, I would put the worst rating for this hotel.
I don't recommend staying there!
p. . sy. . For the hotel management. . .
Wait for guests from government agencies!!!
I will definitely write a lawsuit to the court, as well as to the consumer protection society, as well as to the SES.
Luckily, this can be done online in 10 minutes.
I have checks on hand, all this is easy to confirm.
This is an occasion for you to think about how to deceive vacationers !!!
And take care of your work directly, at least for a start, teach your managers to communicate normally with customers and wash your hotel from dirt already !! !
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• 10
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My boyfriend and I are already on September 4 of each year going to the Crimea ONLY TO THE HOTEL BASTION !!!!! ! We always take the 3rd building, it’s best there (although we haven’t been to another =) The room is stylish, they clean it regularly, give you a hryvnia, breakfast is clear to you, when and what you want right in the room.
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My boyfriend and I are already on September 4 of each year going to the Crimea ONLY TO THE HOTEL BASTION !!!!! ! We always take the 3rd building, it’s best there (although we haven’t been to another =) The room is stylish, they clean it regularly, give you a hryvnia, breakfast is clear to you, when and what you want right in the room. Also in the evening with barbecue. The staff are young guys, constantly changing. The pool is GREAT! And where else can you find such an alternative on the zander embankment? she just doesn't exist! It’s a pity that they don’t let you swim only at night =( The sea is nearby, the fortress is right there, the view is the coolest from the 3rd floor of building 3. The hotel area is quiet and calm, which is good for couples with children. We love the BASTION hotel !! ! AND EVERYONE And it's inexpensive!!! Cheap - abroad. . . And this is Crimea, don't forget. HAPPY REST! +)))
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• 2
We went, got from the Sudak bus station for 5 UAH for two by bus. The view is already beautiful at the entrance. We settled in building 3. Norm. A view of a red barrel and bushes and a spider on the window nearby, but then he did not strain. Something crawled out of the bath, we washed it off. She was creepy and ugly.
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We went, got from the Sudak bus station for 5 UAH for two by bus. The view is already beautiful at the entrance. We settled in building 3. Norm. A view of a red barrel and bushes and a spider on the window nearby, but then he did not strain. Something crawled out of the bath, we washed it off. She was creepy and ugly. The waterfront is a 5 minute walk, which is great. The fortress is nearby, maybe 15 minutes to go, but it is expensive and we climbed along the walls and took pictures. It's empty inside.
The breakfasts are delicious and large, on the first day they gave a choice of 2 options (both crap). They also had to give a piece of paper with a choice of breakfast on the trail. day, but they didn’t give it, and it was EVIL to eat pasta again on the second day (then they always gave it). They carried it for a long time, then quickly, it depended on the waiter, it happened 3 minutes, and sometimes it took half an hour. Look for supermen, do not give order to the brakes, it all depends on you.
Lunches and dinners are cheaper to take at the hotel, because. Nearby cafes are expensive. Especially the SHASHLIK uv uv salam alaikum. here. There are 4 cool tables where you can lie. Don't take the hookah, complete gogno.
Now in general. The pool is nice but was dirty and cold at times but I don't care because I can not swim. You can sunbathe there, the sunbeds are like sunbeds. Actually it's beautiful there.
The room had a closet, bed (normal, not broken), condo, TV (in a cheerful language). The bathroom had a toilet, a non-working sink (but they fixed it as they said) and a shower corner (normal). The water was always hot. I spilled wine on the carpet.
The main thing is not to play ping-pong there. Because this is a complete failure, the table is crooked, and the balls fly down to the floor. I got tired of running after them. I'm talking about billiards.
Accommodation was ok, everyone was kind. Especially, of course, no one talked to us, but in general it will work.
All. Your Fedyan. =*
The breakfasts are delicious and large, on the first day they gave a choice of 2 options (both crap). They also had to give a piece of paper with a choice of breakfast on the trail. day, but they didn’t give it, and it was EVIL to eat pasta again on the second day (then they always gave it). They carried it for a long time, then quickly, it depended on the waiter, it happened 3 minutes, and sometimes it took half an hour. Look for supermen, do not give order to the brakes, it all depends on you.
Lunches and dinners are cheaper to take at the hotel, because. Nearby cafes are expensive. Especially the SHASHLIK uv uv salam alaikum. here. There are 4 cool tables where you can lie. Don't take the hookah, complete gogno.
Now in general. The pool is nice but was dirty and cold at times but I don't care because I can not swim. You can sunbathe there, the sunbeds are like sunbeds. Actually it's beautiful there.
The room had a closet, bed (normal, not broken), condo, TV (in a cheerful language). The bathroom had a toilet, a non-working sink (but they fixed it as they said) and a shower corner (normal). The water was always hot. I spilled wine on the carpet.
The main thing is not to play ping-pong there. Because this is a complete failure, the table is crooked, and the balls fly down to the floor. I got tired of running after them. I'm talking about billiards.
Accommodation was ok, everyone was kind. Especially, of course, no one talked to us, but in general it will work.
All. Your Fedyan. =*
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• 6
September 2010 Instead of being satisfied with the vacation, from the very first day I had to defend my rights. The photos on the sites are the best they have, the rest of the rooms are complete crap, bedbug in a word. Faulty plumbing, cheap washed bed linen, dilapidated furniture, lack of a closet left an indelible mark on the time spent there.
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September 2010
Instead of being satisfied with the vacation, from the very first day I had to defend my rights. The photos on the sites are the best they have, the rest of the rooms are complete crap, bedbug in a word. Faulty plumbing, cheap washed bed linen, dilapidated furniture, lack of a closet left an indelible mark on the time spent there. The restaurant at the hotel is worse than any dining room at the station, it seems that the dishes are prepared by the waiters themselves. For 75 UAH (the cost of a standard boarding house) you can spend the evening in good cafe-restaurants of the cypress alley. Dishes, moreover, are not worth that kind of money, by definition, barnyard hay will be tastier.
Terrible, not a place.
Instead of being satisfied with the vacation, from the very first day I had to defend my rights. The photos on the sites are the best they have, the rest of the rooms are complete crap, bedbug in a word. Faulty plumbing, cheap washed bed linen, dilapidated furniture, lack of a closet left an indelible mark on the time spent there. The restaurant at the hotel is worse than any dining room at the station, it seems that the dishes are prepared by the waiters themselves. For 75 UAH (the cost of a standard boarding house) you can spend the evening in good cafe-restaurants of the cypress alley. Dishes, moreover, are not worth that kind of money, by definition, barnyard hay will be tastier.
Terrible, not a place.
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• 6
Well, what can I say....People, do not waste your money on this miserable place....really a bedbug! We lived in the first building, the only thing that satisfied was the view! But for the sake of one view, it makes no sense to go... The pool is a dirty swamp, at night they covered it with bleach, during the day they washed the walls with some kind of foamy substance for washing dishes.
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Well, what can I say....People, do not waste your money on this miserable place....really a bedbug! We lived in the first building, the only thing that satisfied was the view! But for the sake of one view, it makes no sense to go... The pool is a dirty swamp, at night they covered it with bleach, during the day they washed the walls with some kind of foamy substance for washing dishes... The sheets were really unwashed and old. The staff is oppressed, as if they don’t eat up or mock them... The restaurant is terrible... The headmistress is still the same... she can only treat all questions with champagne, but problems are not solved from this, it seems that here you are champagne, just shut your mouth. . . Just awful! I will never go there again!
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• 3
This year we decided to go to Sudak, we chose the Bastion Hotel. We stayed in building 1 on the 4th floor. Beautiful view from the balcony of the fortress, the sea and the pool. Good restaurant, especially kebabs and entrees. Good service, though slow, but it is compensated by polite waiter boys) The girls from the accommodation service are smart! They settled and told everything about the best and cleanest beaches in Sudak.
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This year we decided to go to Sudak, we chose the Bastion Hotel. We stayed in building 1 on the 4th floor. Beautiful view from the balcony of the fortress, the sea and the pool. Good restaurant, especially kebabs and entrees. Good service, though slow, but it is compensated by polite waiter boys) The girls from the accommodation service are smart! They settled and told everything about the best and cleanest beaches in Sudak. The excursions are wonderful. In general, some positive emotions. Next year I will definitely go back to the hotel "Bastion". Well done guys, keep it up!
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• -1
• traveled 14 years ago
I am writing for those who are going to the vaunted bastion. Think a thousand times so as not to ruin your long-awaited vacation and not a little money. We were there for 20 days on a ticket, we were settled on the 4th floor of the 1st building. than my rags with which I wash the windows, constant interruptions in hot water, you just lather and wait 10 minutes to wash it all off.
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I am writing for those who are going to the vaunted bastion. Think a thousand times so as not to ruin your long-awaited vacation and not a little money. We were there for 20 days on a ticket, we were settled on the 4th floor of the 1st building. than my rags with which I wash the windows, constant interruptions in hot water, you just lather and wait 10 minutes to wash it all off. less, they waited for 40 minutes or more, pancakes with meat and hair, cold coffee. it was disgusting to swim in the pool, the water did not mince during our entire vacation, which was 20 days, they only mercilessly poured bleach. and now think about whether you need it? they don’t have their own beach, as they say in the price. pluses, only an animator girl who entertains our children.
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• 8
Returned from Bastion two days ago. We booked a 2-room apartment, when we arrived we were put in a 3-room apartment. Some kind of inconsistency happened to them, but oddly enough - in our favor. The room has two air conditioners, three TVs, a large bathroom. For Crimea, the hotel is good, we looked at the other hotels in Sudak and were glad that we were staying in Bastion.
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Returned from Bastion two days ago. We booked a 2-room apartment, when we arrived we were put in a 3-room apartment. Some kind of inconsistency happened to them, but oddly enough - in our favor. The room has two air conditioners, three TVs, a large bathroom. For Crimea, the hotel is good, we looked at the other hotels in Sudak and were glad that we were staying in Bastion. The territory is clean, well-groomed. Bed linen and towels are changed every two days, rooms are cleaned daily. The food was also quite satisfactory, breakfast was included in the price, it was impossible to eat it all, it was too big. Their only problem is the waiters! There are a few normal and sane people, the rest are horror.
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We rested this year in Bastion, in general, tolerably, the second time we will not go there for sure. Pluses - the presence of a swimming pool, a good kitchen. There were more minuses: the most indelible impression was left by synthetic bed linen in spools, it was unpleasant to sleep, and after sunbathing it hurt + faulty plumbing, huge wood lice, etc.
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We rested this year in Bastion, in general, tolerably, the second time we will not go there for sure. Pluses - the presence of a swimming pool, a good kitchen. There were more minuses: the most indelible impression was left by synthetic bed linen in spools, it was unpleasant to sleep, and after sunbathing it hurt + faulty plumbing, huge wood lice, etc...
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• 5
Turning to a travel agency, I asked them to offer me a vacation in a small quiet town, so that everything was nearby, not very high prices and housing with all conditions. Then I was offered to go to Sudak, the Bastion Hotel. The hotel met my expectations, very comfortable, with all the conditions, the presence of the pool was very pleasing.
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Turning to a travel agency, I asked them to offer me a vacation in a small quiet town, so that everything was nearby, not very high prices and housing with all conditions. Then I was offered to go to Sudak, the Bastion Hotel. The hotel met my expectations, very comfortable, with all the conditions, the presence of the pool was very pleasing. The menu of the restaurant was amazing, they fed for slaughter, ate, and there was still left, the service was at its best. In general, if briefly just a little paradise. And three years later I came with a child. And she was very satisfied. Nothing has changed, on the contrary, additional services have appeared. Igor really cooks shish kebab superbly, the menu is varied for every taste, food for the child is very well thought out, there are a lot of dairy products. And the city is beautiful, a lot of entertainment and excursions for every taste.
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