Хамство администратора беспредельно The rudeness of the administrator is unlimited

We wanted to come in July 2014 to this hotel, because. she was recommended to us. Tried to book a room by email. A long correspondence ensued, we had to literally extort information from the administration about the rooms, cost and terms of payment. The administration's responses were, to put it mildly, inadequate. All of our questions were not answered. July 10.2014 I was told that there was 1 room left, I asked to make a reservation. On July 11, I paid through the Zolotaya Korona transfer, they wrote to me that there are no numbers, I can take the money back. When I called the hotel, they told me that it was better to look for rooms from them upon arrival. I'm traveling with a child, so I wanted to know in advance? that the number is fixed, the administrator was rude, said that there are no numbers for me, that is, the staff is completely disrespectful towards customers. The administrator said that our reservation was canceled on July 07.14, accompanying this action with another rudeness, although there was a number for us in the correspondence on July 11.2014. So, dear Zborovsky Oleg Vladimirovich and Fedorinova Veronika Vadimovna, learn to treat your clients with respect!