The price and the declared service do not match the quality of service!

Written: 27 october 2008
Travel time: 27 october — 3 november 2008
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I would like to share my impressions of my last trip to Thyssen House. Prices, as you can compare with other hotels of this level, are the highest in Gurzuf.
But it didn’t seem to scare us away, because. in the spring (March-April) we rested there with the whole family and we really liked everything and the cozy room and service and delicious breakfasts and dinners. It was the off-season, we were welcome. We had a great rest - the air, Artek parks, etc. charms of spring Gurzuf. And even three days without electricity and hot water and heating (the day before a hurricane swept through and damaged the power grid) did not spoil the overall impression. The hosts are friendly and nice, the staff in the person of Evgenia Ivanovna is professional and helpful, the chef is a virtuoso. Well, what else do you need in the off-season, when the basis of relaxation is not splashing in the sea.
And under this impression, my husband and I came together for a week in October to take a breath after the bustling Kyiv. Breathe in the air, enjoy the silence, have a leisurely breakfast with taste and have a romantic dinner. Prices have become even higher (for some reason, the euro was equated to 8.0 hryvnia). Well, okay, health is more expensive. But from the very first hours of our stay, we realized that there were big problems with personnel and finances in Thyssen. Instead of professionals, half-sluggish clumsy. Further worse. Restaurant. The season passed, the cook left and some girl Olya fed us on the basis of what was left in the refrigerator. I won’t list the details - there won’t be enough time, but I’ll highlight individual episodes - seafood was served stale with a smell, but the price is -572 hryvnia per plate. Frozen sea bass fish with yellow old ribs - 150 UAH. We are not conflict people - we asked Olya to be more responsible in cooking, we hoped that this was still a misunderstanding, but then we got the impression that it was the policy of the owners - to feed us the refrigerator deposits, and generally accepted us in the lowest budget category, but the prices were set for the full program of a branded restaurant. I wanted to talk to the hostess Sveta, but she was busy all the time, and the administrator Masha is not responsible for anything - she only gives out the keys. In general, only thanks to nature, the sea and masseur Sergey Viktorovich, who cheered us up and strengthened our health (massage is just super) our 7 days of rest did not turn into a nightmare. After all, Thyssen is far from Gurzuf and it is very difficult to choose another restaurant for dinner.

P. S. In Gurzuf, there are now a lot of good quality hotels - Balgatura, Villa Marina, etc. See the Internet, compare prices, learn from our experience. Do not immediately pay for the entire period (as we did), if you don’t like something, then there is an opportunity to change the hotel.
Sincerely, Galina.
Translated automatically from Russian. View original