Dishonest people!!!

Written: 17 august 2020
Travel time: 29 july 2020
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
Artek does not smell!! ! There is simply no road in the hotel. You can get there only along the upper road, which runs along the edge of the territory of Artek, under the mountain.
We got to this hotel on July 29th.
We paid for two days (the most interesting thing about money, but it's a little lower). But from the first minutes of our stay, or rather after an hour and a half of waiting at the gate, it became clear what kind of service awaits us.
The word restaurant is not suitable for a catering area. And the owners themselves call it a dining room. But even in the cutlery, there should be enough for all visitors. Moreover, the hotel has 10 rooms. And if you ask to wipe the dust off the table and bring napkins, then they will answer you that the napkins are blown away by the wind. Although you will sit indoors. In general, Vanya, the son of the owners, did not bring napkins. But we waited for the spoons. The soup had already cooled down by then.

The beach, as it turned out, is completely different from what is announced on the hotel website. They, the owners, are talking about access to the equipped Artek beach. But this is absolutely not true! You will have access to a terrible viper between the beaches of Artek and impenetrable boulders. This piece of the beach is probably necessary that at least there was a semblance of compliance with Art. 6 of the Water Code of the Russian Federation. On this "beach" you can shoot a movie about the rest in the Crimea in the 70-80s. When there was no smell of civilization. And the guard, who is located on the border of this "beach" and the beaches of Artek, just laughs in your face from your naive question that your hotel has announced access to the territory of Artek.
Walk to the beach for about 25 minutes, and back, uphill, and even more.
Towels for the beach, which are supposedly provided, as you understand, were also missing. We asked them to provide. Vanya, the son of the owners Valery and Svetlana, said that he would bring it in a minute. Naturally, he didn't. After we returned from the "beach", again asked for towels. So he indignantly declared that he had given the order. And now what questions to him. The guy looks to be about twenty years old, but he does not know that the towels have no legs and they themselves do not come even if you give them an order.
Now here's something interesting. The family that runs the hotel turned out to be pathological liars.
On the evening of the first (and only) day, we went to the reception and told Svetlana and Valery that we would not stay at their hotel and would leave in the morning. They asked to return the money paid for the second day (day of stay 10.500). They said no problem. This is how scammers usually agree right away, who know that your vacation is ending and you will not spend it on sitting next to them and convincing (in a good way) to return your money to you.
I had to write a letter to them. Valery imposed a resolution to "pay". Svetlana said that in the morning she would make a transfer to the account, since we paid to the hotel on the account. And everything would be fine, but in the morning when the hotel owners arrived from the beach at 11 o'clock (they also get tired), we were told that now they have no time to make a payment. Although it is known that in today's conditions, payments can be made within 5 minutes. Moreover, Svetlana said that according to the law she has 10 days to return. She didn't say which law, though. We have clarified when the 10 days expire. She clarified that she meant working days and the return would be made before August 12th.
We were also charged 2400 for lunch without spoons and napkins, but with soup from a bag of Galina Blanca))

And when the deadline passed and the money was not returned, we called the hotel. The phone is picked up by the son of the owners, Ivan, who tries to be deliberately polite, but remains in his position. With money, even with strangers, he really does not want to part. Like all swindlers, he asks to wait and assures that all the money will be returned to us. That's just the question "when" he can not answer.
Here you are, dear travelers, who, like us, can fall for funny pictures and sweet stories, a story about how you can put yourself under a bucket of slop. It's not about the money, it's about how you feel used for your money.
This is a purely Crimean alignment. I want to make a reservation right away, not all Crimeans are like that. Now we are sure that no one will return 8100 (and we were not going to). The IP is registered to the daughter. Sorry girl. They use it in the dark.
Translated automatically from Russian. View original