Грубое отношение администрации Rude management attitude

Hotel "Krakow" in the Iron Port was chosen because of its proximity to the sea, but the beach turned out to be narrow and we had to walk to the other end of the resort, where the beach is much wider and there are fewer people. The settlement went quickly. From the outside the hotel looks good, but the rooms are not cleaned, only for a fee. There are also no bedside tables in a double room with a double bed (water and drops for the nose had to be left on the floor), it is inconvenient to lie down and get up due to very narrow aisles, the table staggered on one leg. There is a TV and air conditioning, there were no problems with them. The refrigerator is either very cold, or very weak, we tried different modes. The price includes only breakfast, every day there were porridges with something. . . egg, sausage, two circles of cucumber and a slice of tomato, etc. , a long loaf, tea; there was no butter, no cheese, and no fruit of any kind. . . Regarding the impression of the service and staff: faced with a rude attitude from the administration on the day of departure. We were accused of missing a glass from our room. The administrator girl raised her voice to find out the disappearance of the glass. We explained that we only had one glass and two mugs, to which she replied that the last time they, I quote her words: "Your Belarusians threw plastic forks and said that it was so. "Then she brought a statement in which we signed when moving into the room, all the inventory was listed there, she shook it in front of her nose, pointing to our signature. The signature is ours, but we did not count the glasses, mugs, spoons and forks (for the first time we encountered such an absurdity). We said that we would write a negative review on this occasion, to which she said that they didn’t care, that they didn’t have a website and they had thousands of people like us, threatened that she would close the gates and wouldn’t let us go anywhere, that now it’sour problems, since we signed for two glasses. Then a male administrator came, we asked to be shown the price list with the price of this glass, since it was already useless to prove that we had not stolen it, but it was not there initially. Apparently, he did not like that we asked for a price in order to adequately assess the cost and pay for what we did not have, he replied that he would now call the police and they would sort everything out and went to call. We were simply shocked, and since we had spent all the hryvnia, we had to pay in dollars. PRICE OF A GLASS-20 UAH!!! Never seen such anger anywhere else.