Хамське відношення Тетяни Андріївни(власниці) до відпочиваючих Boorish attitude of Tatiana Andreevna (owner) to vacationers

Swimming pool and a normal area for recreation, if not one "BUT" - is the attitude of the owner of the recreation center "Albatross" Tatiana Andreevna to vacationers. Ruddy, threatening ....We broke the key to the room at about 12 o'clock at night, there was no spare key. T. Andriivna had duplicates in the house. The staff called the owner and reported the situation, to which she responded in an angry tone, that she is resting and she does not care where we sleep. Then it was very "fun", she threatened us with eviction, a fine, a direct text: "Tomorrow you will be taken away quickly! " - She shouted. It is a very unpleasant situation, because a 4-year-old child was with us. I told only a part of what was said, imagine in this situation ...night, child in your arms, what to do when the owner does not go to meet you, but to say that she does not care?
Tatiana Andreevna, you provide me with services and for my money (and all vacationers) do not deny yourself anything, so have a conscience and treat people well. It is dishonorable for a person at this age to behave like that!