беда с администрацией trouble with administration

There is a problem with the management of the hotel. We booked a 3-bed room, made an advance payment, wrote in the wishes of early check-in and late check-out. As a result, in the morning there was no room, they said to "walk" until 14-00. Ok, we took a walk, although we were tired from the road and with a child. At 14-00 we were given the keys to the DOUBLE room. And we prepaid for a triple. When I returned to the reception and explained that the three of us would not be able to sleep in two narrow beds, they answered me "what we booked, we got it. " I showed a confirmed reservation in the mail and an advance payment for a triple. Then they told me that I can't see well and the beds are big. Let's go look together - yes, exactly, two narrow beds, how is it, how did it happen? Before that, we were told that there were no other free rooms in the hotel. And then there was a room, triple, empty and clean. Where did it come from? Probably from where the bed went.
Moreover, our friends ordered a double, and they were given a triple after our settlement.
We remember that we entered with adventures, but at least we were going to leave calmly... We came to remind you about a late check-out. the administrator was out of place for an hour, I sat waiting for her with a falling asleep child. Our late check out was again a surprise. And pay extra for a late check-out 500 UAH. We have been vacationing in Solnechnaya for many years, and always we were given an early check-in and a late check-out for free. Well, OK, I don’t mind, I was ready to pay, there is such a practice . . But wait an hour with a falling asleep child to give the money? ? And even after the fakap with the settlement? In decent hotels they take half a day, but at the same time they apologize to customers for their fakups!

In general, I am somewhat disappointed in Solnechnaya, which I used to forgive a lot of shortcomings at least for the human attitude, but perhaps next time I will look at something else.
Yes, and praised in vain and recommended the hotel to my friends, too, in vain . .
And yes. phones and wi-fi in the rooms do not catch at all.