smelly room and rude management

Written: 3 march 2018
Travel time: 3 — 13 august 2017
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 2.0
Cleanliness: 2.0
Food: 8.0
Amenities: 3.0
I finally got to leave a review about the vaunted and outwardly beautiful recreation center "Ellada". We bought tickets shortly before departure, so we didn’t have much choice, we didn’t even specify which room and where. They only said which body. As they wrote below, we arrived at 10.00 - check-in at 15.00. They settled us on the first floor in a 2-room apartment. corner room, one window is closed by a stall from the street, the second looks at the trash can. As a result, we did not use air conditioning, so it was not hot, because we did not see the sun. There was no chair or table on the terrace, just a clothes dryer. Plus, water was running from the air conditioner (only after the scandal it was stopped and everything was fixed). The room smelled terribly of damp because of the north side (plus the stall) and the first floor. Even in the hallway, this pungent smell was already felt. And we have three children (12.4 and 2 years old). They couldn’t even ventilate, during the day because the first floor (we were often not at home), and at night because of loud music until 2 am from the nearby recreation center "Veterok". We asked to change the room, they say the children are small and such a stench. They hesitated, apparently they were waiting on their paws, and since. we didn't give anything then didn't get another number. For bad conditions, they promised to give us a kettle, a basin, and wash clothes in a washing machine. But in the end they gave only one basin, where we washed things. And once, at my request, they cleaned the room. And so I myself took a broom with a scoop from them and cleaned up, because sand is very much worn from the beach. And I don't want to sleep in the sand. We were evicted at 12.00, and the bus at 20.00. I asked to stay at least for an hour and a half, to which I heard a refusal (the next check-in at 15.00, they said an hour for cleaning). As a result, I plucked up the nerve and left the room at 13.30. At lunchtime, our child fell asleep right on the bench in the yard, and only one nurse invited us to the building (near the sea) with sofas in the corridors, where the child slept. The common toilet is generally filthy (there were poop), smelly, apparently it has not been cleaned for a long time. The nurse had her own toilet nearby, but the child was not allowed to go there. And after all this impudence, I decided to leave this review. Is it really impossible to make a normal toilet for people, especially since you have to wait so long. For the money they charge for their stinky rooms, you can find something better. . For children, I do not recommend this base at all, because there really is nothing for them. Sometimes we went to eat at the Cardinal recreation center, where the animator worked, and our children could dance a little, where there was a good playground (but the security guard did not allow them to be on their territory for a long time).
Translated automatically from Russian. View original