Everything is very bad! Terrible service, zero service!

Written: 25 september 2018
Travel time: 22 — 23 september 2018
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 1.0
Cleanliness: 4.0
Food: 1.0
Although the hotel building is quite fresh, with a good repair and all amenities, and in principle the photos on the site are true, but that's where all the pluses end.
From the entrance to the territory you are greeted by fragrant garbage cans, ten meters from which there is a swimming pool.
Room
We lived in a “suite” on the 5th floor for 2300 UAH/night. There is no lift in the hotel. So be prepared to carry things with you. By the way, this room does not reach the word “luxury” at all!
- Small area - the number was two-room, but the total living area there is no more than 15 square meters.
- No hot water - it felt like the water was 25 degrees.
- No phone
- No bathrobe and slippers
- No shower gel/shampoo
- The room is not cleaned, the floor is full of sand
From the suite there are only 2 plasmas, air conditioning, and Wi-Fi, for the password to which you need to go down from the 5th floor to the reception desk.
Food
A banquet was ordered for dinner, which was served late. In assortment:

Grilled vegetables are cold.
- salads are unseasoned heaps of vegetables in strange combinations.
- pork kebab - cold and not fried until tender.
- the fries smelled like fish, like they were fried in the same oil.
Breakfast is not included in the room rate. An omelette with three slices of cucumber, three cherry tomatoes, three slices of ham, lettuce, and 20g of beans will cost you 80 UAH and 40 minutes of waiting + the most disgusting latte in my life, which did not even look like a latte, costs 40 UAH and also 40 minutes of waiting . In addition, the cherry tomato was replaced with three slices of an ordinary tomato, and a lettuce leaf with a spicy crunch of sand on the teeth. One of their guests was served tomatoes with hair from the chef.
The staff does not know how to work in the service sector, and is not customer-oriented at all, everything is done reluctantly, as if with a huge favor.
Definitely DO NOT RECOMMEND!
Translated automatically from Russian. View original
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