The hotel is again pleased, but the service can still be improved

Written: 22 june 2021
Travel time: 14 — 17 june 2021
Who does the author recommend the hotel to?: For a relaxing holiday; For business travel
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 5.0
Cleanliness: 9.0
Amenities: 7.0
Not the first time in this hotel. Was in 2016. I’ll clarify right away that both times I was in the “low season”, when 70% of the hotel was not populated. The view of the sea and the location will always be a plus, from the Bugaz station on foot 15 minutes. If you have one backpack behind your back, and go for 3-4 days, then it is very convenient. For passengers of the Kyiv-Izmail train, the guards did not sleep at 6 in the morning and were ready to wake up the administrators to accommodate me, in advance without any additional payments. I planned to work, and immediately asked for a room with WiFi, closer to the router. My Internet was flying. Late check-out must be paid, unlike early check-in, it is not given : ))
Improvements since 2016: showers are modern, laid out on the floor, with good drainage. There are no longer those cramped booths with rolling doors of the early 2000s. The ladder has become safer. The beach and the area have become even cleaner.
Rooms: clean and well maintained, as if they had just opened, although the hotel is already 10 years old. There are enough sockets and light bulbs, the curtains are perfectly ironed. Spacious lockers for clothes, odorless and traces of use. There is no hair dryer in the room, you need to ask the administration.

Cleaning: I miss the "do not disturb" sign and the broom to sweep the sand 4 times a day : ) This is a beach hotel, sand will be everywhere, even if the cleaning is daily.
Security: closed territory, cameras everywhere. I used to not close the room at all, I didn’t hide any things. I felt very comfortable.
About the bad:
WiFi: same problems as in 2016. Either WiFi or sea view. There is simply no WiFi in the rooms "on the sea". The best WiFi is in those rooms that start with "3" view of the courtyard.
And about the unpleasant before rolling eyes and snorting: count towels after changing linen. Especially if there are more than 2 people in the room. Pay attention to glasses, ashtrays and other property of the hotel. There is a possibility that before departure you will pay for towels, which most likely were not reported to you. In this case, the hotel is always right. Even if you definitely didn’t take these things. No one will accuse you of stealing, but be prepared to pay for everything. I think that towels should be included in the room rate, which in this non-budget hotel is quite decent to cover such oversights on the part of the staff, and not add stress to tourists on the day of departure.
This hotel is ideal for 2-3 nights for free travelers, couples, active girls and boys aged 60+ who want to sleep in a clean, well-maintained place.
Families with children and longer stays may want more at this price.
Translated automatically from Russian. View original