Отдых в бане не удался, спасибо администратору Панской Хаты Rest in the bathhouse was not successful, thanks to the administrator of the Panskaya Hata

We booked two houses in this establishment and a bathhouse for a few hours. Three days before the moment of check-in, they called and asked the houses to reschedule the reservation for the next week, since a person fell ill and we could not come with families.
They said that it is not possible to book for two days.
Then we hung up around the house and only said that we would come to the sauna at the scheduled time, only with a different composition.
As a result, upon arrival at the institution at the appointed time, the administrator said that people were already in the sauna and our visit to the sauna was recorded next week, although no one asked to transfer the sauna to the next time.
As a result, having arrived at the institution, we spent our time and the fuel of three cars.
The administrator did not apologize in any way, but insisted on her own, that we allegedly asked to reschedule the date of the sauna.
The security deposit paid for the booking was not refunded.

Outcome. Wasted time, spoiled mood, booking costs (not refunded) + travel expenses and food to go.
Ask the administrator several times the dates of check-in, and whether everything is correctly indicated, otherwise you won’t find the last one.