Сервис на уровне села, а цены космос Service at the village level, and prices space

Having previously learned the pricing policy on Tuesday, on Saturday I went for a swim by the pool on a hot day, I wanted to order a massage with lunch, and have a good rest. But to my great and unpleasant regret at the reception, I was denied a visit due to a large event and the lack of places for non-residents in the hotel. They also advised (ATTENTION) to call at 9 am on the same day and clarify the possibility of visiting. But that's not the way to treat guests like that. Firstly, no one warned me about the event when I called in advance, secondly, I spent my time on fees and money for a taxi, thirdly, I was alone and, in fact, one sun lounger could be found, but the reception administrators impudently led It’s like it’s my fault that I got stuck in vain and the next time I have to call on the same day and clarify! There will be no next time, I told them in person and I will write in all the reviews!
This is not how guests are treated!! ! Service at the village level, and prices space. Maybe you need to change this? Personally, I don't set foot there after that. And about the fact that you need to check in advance what they want to sell you for your money - this is true. Do not hesitate to demand a general cleaning of the room/villa because you risk living in the dirt for a considerable amount. I was somehow there in the winter, it was really dirty and there were cobwebs on the windows. For that kind of money it should be clean.