Service is rubbish!

Written: 9 july 2017
Travel time: 7 — 9 july 2017
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 1.0
Cleanliness: 8.0
Food: 1.0
Amenities: 5.0
Pros:
1. Beautiful territory and cozy houses.
2. Relatively adequate price.
Minuses:
1. From entertainment: fishing, swimming pool, ping-pong, billiards. Boring.
2. You need to pay for all this separately.

3. Service is just a disaster, I've never experienced anything like this! We arrived and went to the restaurant, as we were very hungry (before booking, I specified that there were no events planned for these dates). I ordered chicken kebab and grilled vegetables, after 40 minutes the waitress said that she was already roasting, after 1.5 hours she said that my order would not be! I was shocked, asked what I could get FAST and ordered borscht and teasers. Fast - they have 40 minutes for you to understand. She asked to call the administrator (3 times), then she went to look for him herself. She told about the situation and asked for dinner at his expense - he refused, said that then I would take the money and move out - I got it, he said that he would organize everything. When we finally had dinner, they brought us the bill and my first order (kebab with vegetables). What the hell did I need him after 2.5 hours and after eating ? ! And why say that everything is organized, and then bear the bill? ! Blatant disrespect for the customer. Further: find a waiter - cross the territory, get food (even scrambled eggs) - 40 minutes waiting minimum, to get a towel in the pool - 20 minutes waiting. If you want faster, self-service. And this despite the fact that the prices are on the level!
In short, instead of rest - solid nerves! Of course, I know that our service sector is on the verge of a foul, but so what? !
Translated automatically from Russian. View original