Внимание!!! В отеле крадут личные вещи!!! Attention!!!The hotel steals personal belongings!!!

I booked the suite "Marine", I described the details of the accommodation earlier)) We ran away so I forgot the phone charger in the bedside table. When I discovered this, I immediately called the hotel, they confirmed to me that they found the charger - "come pick it up. "The next day I arrived, began to ask, everything fled. I called the administration, the phone was because they called me back to clarify what I didn’t like, that I booked for 3 days and left the next day. The woman introduced herself as Elena Nikolaevna and said that the Floresta Hotel in Svyatogorsk also owned x (so be careful when visiting this hotel - the management is one thing, but a lot depends on it). so I explained the situation to her and asked to return my personal item, she said that she would find out and call back. I called back, said everything is fine - they will give it now. After another 20 minutes, I dial it, I say that so far no one has given anything. After that, she disappears, I call the phone, no one picks up. . After waiting another 20-25 minutes, I asked the question - "If they stole it, I say so and say don't waste my time, I've been waiting for 50 minutes already. " As a result, everyone dispersed, even the security guard, I can't stand leaving. . . On the way, Elena Nikolaevna calls and says that they say she is in Artemovsk and cannot get through to the maid to clarify whether I forgot the charger at all))) She promises to clarify everything when she arrives))) I asked why how they do it in a decent institution, thenwhat they forgot in the room is left either at the reception or at the security, so that a person can pick up his things, to which they answered that they don’t know why)) That is, the Svyatograd hotel lives its own life, spitting on the wishes of the administration, not obeying it, and the maid even allows herselfdo not answer the call of the owners of the hotel!!! Absurd right? But it's all right there! I'll wait for clarification, because they promised me)) But I think that someone needed a charger and someone is already using it) So be careful - the staff - STEALS the things of the guests !! !