The number of rooms does not correspond to the declared level and requires renovation. Low quality cuisine. Service on site (wood-fired sauna) - disgusting. For those who are accustomed to quality rest and appropriate service - you are definitely not here! I highly do not recommend. . .
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The number of rooms does not correspond to the declared level and requires renovation. Low quality cuisine. Service on site (wood-fired sauna) - disgusting. For those who are accustomed to quality rest and appropriate service - you are definitely not here!
I highly do not recommend. . .
I highly do not recommend. . .
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• traveled 9 years ago
I booked the suite "Marine", I described the details of the accommodation earlier)) We ran away so I forgot the phone charger in the bedside table. When I discovered this, I immediately called the hotel, they confirmed to me that they found the charger - "come pick it up. "The next day I arrived, began to ask, everything fled.
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I booked the suite "Marine", I described the details of the accommodation earlier)) We ran away so I forgot the phone charger in the bedside table. When I discovered this, I immediately called the hotel, they confirmed to me that they found the charger - "come pick it up. "The next day I arrived, began to ask, everything fled. I called the administration, the phone was because they called me back to clarify what I didn’t like, that I booked for 3 days and left the next day. The woman introduced herself as Elena Nikolaevna and said that the Floresta Hotel in Svyatogorsk also owned x (so be careful when visiting this hotel - the management is one thing, but a lot depends on it). so I explained the situation to her and asked to return my personal item, she said that she would find out and call back. I called back, said everything is fine - they will give it now. After another 20 minutes, I dial it, I say that so far no one has given anything. After that, she disappears, I call the phone, no one picks up. . After waiting another 20-25 minutes, I asked the question - "If they stole it, I say so and say don't waste my time, I've been waiting for 50 minutes already. " As a result, everyone dispersed, even the security guard, I can't stand leaving. . . On the way, Elena Nikolaevna calls and says that they say she is in Artemovsk and cannot get through to the maid to clarify whether I forgot the charger at all))) She promises to clarify everything when she arrives))) I asked why how they do it in a decent institution, thenwhat they forgot in the room is left either at the reception or at the security, so that a person can pick up his things, to which they answered that they don’t know why)) That is, the Svyatograd hotel lives its own life, spitting on the wishes of the administration, not obeying it, and the maid even allows herselfdo not answer the call of the owners of the hotel!!! Absurd right? But it's all right there! I'll wait for clarification, because they promised me)) But I think that someone needed a charger and someone is already using it) So be careful - the staff - STEALS the things of the guests !! !
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• traveled 9 years ago
The horror starts from the check-in, they chase you through all the gates, seeing that you are with a large number of things and a baby, in order to enter the central building you have to pull all the things across the entire territory around the hotel, and the staff at this time is watching you nicely, although there is a gate opposite the central building, but the person who booked a suite for 950 UAH in a remote village out of season is not worthy of it))) As for the suite, it is closer to the hostel - the Marine suite, everything seems to be decent in the picture, in same number: 1) the repair was probably in 2010, and maybe earlier, wallpaper for 20 UAH per roll, under the carpet on the floor there are metal pins that you constantly stumble upon when walking, the flush tank in the toilet does not work, mold is everywhere in the bathroom !! ! ! Cold "dog", the bedspread on the bed is the same age as my grandmother, all the seashells are in the dust, the TV is older than the wallpaper on the wall.
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The horror starts from the check-in, they chase you through all the gates, seeing that you are with a large number of things and a baby, in order to enter the central building you have to pull all the things across the entire territory around the hotel, and the staff at this time is watching you nicely, although there is a gate opposite the central building, but the person who booked a suite for 950 UAH in a remote village out of season is not worthy of it))) As for the suite, it is closer to the hostel - the Marine suite, everything seems to be decent in the picture, in same number:
1) the repair was probably in 2010, and maybe earlier, wallpaper for 20 UAH per roll, under the carpet on the floor there are metal pins that you constantly stumble upon when walking, the flush tank in the toilet does not work, mold is everywhere in the bathroom !! ! ! Cold "dog", the bedspread on the bed is the same age as my grandmother, all the seashells are in the dust, the TV is older than the wallpaper on the wall. It is not intended for winter recreation at all, for summer I think it’s good only in the park area, because if it’s hot - ATTENTION !! ! In a deluxe room with a declared area of .50 m2, air conditioning is a maximum of 6, and even then it is in a killer state. Breakfast is a separate review))) For 950 UAH in a deluxe hostel you get - 3 pieces of unleavened pancakes, 2 tablespoons of fermented baked milk, which someone did not finish drinking and black tea, but almost transparent color without taste and smell !!!! ) )) The rudeness of the staff is a separate review - I will write about it a little later !! ! Bypass this place, even if it will be the only hotel in Svyatogorye, and believe me there are a lot of them, there are plenty to choose from, so think before you book many, many times!!! !
1) the repair was probably in 2010, and maybe earlier, wallpaper for 20 UAH per roll, under the carpet on the floor there are metal pins that you constantly stumble upon when walking, the flush tank in the toilet does not work, mold is everywhere in the bathroom !! ! ! Cold "dog", the bedspread on the bed is the same age as my grandmother, all the seashells are in the dust, the TV is older than the wallpaper on the wall. It is not intended for winter recreation at all, for summer I think it’s good only in the park area, because if it’s hot - ATTENTION !! ! In a deluxe room with a declared area of .50 m2, air conditioning is a maximum of 6, and even then it is in a killer state. Breakfast is a separate review))) For 950 UAH in a deluxe hostel you get - 3 pieces of unleavened pancakes, 2 tablespoons of fermented baked milk, which someone did not finish drinking and black tea, but almost transparent color without taste and smell !!!! ) )) The rudeness of the staff is a separate review - I will write about it a little later !! ! Bypass this place, even if it will be the only hotel in Svyatogorye, and believe me there are a lot of them, there are plenty to choose from, so think before you book many, many times!!! !
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• 5
Good afternoon! I want to write not a review about the hotel itself, but about the management, and you, dear readers, draw your own conclusions! I booked in April 2014 two weeks of vacation in this hotel for August! I must say right away that I live in Donetsk and whoever reads the news knows that we have a real war! So, after the ATO began in Svyatogorsk, I called the hotel (May) and asked for a refund! They told me that they would return it and told me to wait until the banks start working! I am a normal person, and, of course, I said that I would wait as long as necessary! And then Svyatogorsk was liberated, the banks started working, but the ATO started in Donetsk and I was forced to leave with my family! And for two months now I have been calling every week and asking for my money back, and the management either answers that you can come and relax (knowing full well that this is impossible), or hide from me : -) So I think: the war will end, but how will these people sleep, knowing that they are profiting from someone else's misfortune! ? And as for the hotel, it may even be good, but I know for sure that neither I nor my friends will come to where the vultures live.
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Good afternoon! I want to write not a review about the hotel itself, but about the management, and you, dear readers, draw your own conclusions! I booked in April 2014 two weeks of vacation in this hotel for August! I must say right away that I live in Donetsk and whoever reads the news knows that we have a real war! So, after the ATO began in Svyatogorsk, I called the hotel (May) and asked for a refund! They told me that they would return it and told me to wait until the banks start working! I am a normal person, and, of course, I said that I would wait as long as necessary! And then Svyatogorsk was liberated, the banks started working, but the ATO started in Donetsk and I was forced to leave with my family! And for two months now I have been calling every week and asking for my money back, and the management either answers that you can come and relax (knowing full well that this is impossible), or hide from me : -) So I think: the war will end, but how will these people sleep, knowing that they are profiting from someone else's misfortune! ? And as for the hotel, it may even be good, but I know for sure that neither I nor my friends will come to where the vultures live...
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We chose this hotel because friends advised us. Resting with company. The hotel did not disappoint, check-in was quick. The price included breakfasts and lunches (! ), the chefs pleased us with delicious dishes and the waiters with polite service. The only thing we wish the rooms were a little warmer.
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We chose this hotel because friends advised us. Resting with company. The hotel did not disappoint, check-in was quick. The price included breakfasts and lunches (! ), the chefs pleased us with delicious dishes and the waiters with polite service. The only thing we wish the rooms were a little warmer.
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We rested with the family at the weekend! Everything is fine, a children's animator spent time with the children, there is live music near the pool, friendly staff, polite waiters, maids! We were satisfied, we are going again in a couple of weeks)))))))
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We rested with the family at the weekend! Everything is fine, a children's animator spent time with the children, there is live music near the pool, friendly staff, polite waiters, maids! We were satisfied, we are going again in a couple of weeks)))))))
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I want to note that the cost / quality in this hotel does not correspond to reality. What the photographs show. The rooms are old, the bathroom is full of mold, a cheap toilet and a shower curtain. I did not want to return to the room, it's good that there were no children. The towels were grey, and the bedding was unreliable.
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I want to note that the cost / quality in this hotel does not correspond to reality. What the photographs show. The rooms are old, the bathroom is full of mold, a cheap toilet and a shower curtain. I did not want to return to the room, it's good that there were no children. The towels were grey, and the bedding was unreliable. The cornices fell off a couple of times. Shampoo, soap, hair dryer in the room is not.
Service and reception is a separate conversation, absolutely not professional: not polite, they do not respond to requests. For a short stay in the morning there was no water, and they heard explanations that they say, be patient.
There is a fee on the territory that provides for payment for their strong drinks drunk on their territory? ! (100 UAH) They also take money for everything: 30 UAH for cutting vegetables, 50 UAH for fish. The breakfasts included in the price are complex breakfasts and they are very modest. There is no buffet. Lunches are not provided.
There is a pool, and it's clean, but there are few sunbeds and the mattresses on them are dirty and old, so... The toilets near the pools are old and dirty, like in the Soviet Union. And when there is no water, they prudently put BUCKETS OF WATER to drain!
All in all, we will never come back here.
Service and reception is a separate conversation, absolutely not professional: not polite, they do not respond to requests. For a short stay in the morning there was no water, and they heard explanations that they say, be patient.
There is a fee on the territory that provides for payment for their strong drinks drunk on their territory? ! (100 UAH) They also take money for everything: 30 UAH for cutting vegetables, 50 UAH for fish. The breakfasts included in the price are complex breakfasts and they are very modest. There is no buffet. Lunches are not provided.
There is a pool, and it's clean, but there are few sunbeds and the mattresses on them are dirty and old, so... The toilets near the pools are old and dirty, like in the Soviet Union. And when there is no water, they prudently put BUCKETS OF WATER to drain!
All in all, we will never come back here.
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we went with a small child, the air is lovely, the hotel is nice, clean, warm, cozy, the kitchen is good. we will travel as often as possible.
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we went with a small child, the air is lovely, the hotel is nice, clean, warm, cozy, the kitchen is good. we will travel as often as possible.
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We arrived yesterday from this hotel, the service was disgusting, we waited only at least half an hour for breakfast, they brought not only what you order, but what they like more, although they ask again, but they do everything in their own way for idiots, they sat in the gazebo and asked to bring skewer,
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We arrived yesterday from this hotel, the service was disgusting, we waited only at least half an hour for breakfast, they brought not only what you order, but what they like more, although they ask again, but they do everything in their own way for idiots, they sat in the gazebo and asked to bring skewer, they brought it when the fire began to fade and so literally everything, for that kind of money, such service is a nightmare, there are two waiters on the whole territory and they just don’t have time to serve everyone and start the brake
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• traveled 13 years ago
A wonderful place to rest once again with body and soul, impressed by the new bathhouse. Well done!
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A wonderful place to rest once again with body and soul, impressed by the new bathhouse. Well done!
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