The hotel is overpriced. Two stars, no more

Written: 17 august 2015
Travel time: 1 — 15 august 2015
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 5.0
Food: 2.0
Amenities: 6.0
Restaurant....Well, I wouldn't call it a restaurant, that's why such an assessment.
Now in order:
Beach.
Cons: Smoking is allowed on the beach. Since there are many children, children are forced to breathe this stink.
No smoking warning signs are almost invisible.
The beach is open from 8 to 20. After 18 it is difficult to get towels (they close soon)
From the pros of the beach: Clean, tidy. There are sun loungers, mattresses, towels provided.
Hotel:
They don’t know how to close checks for a room (at a restaurant price of 180-250 hryvnia), they expect customers to walk around the hotel and to the beach with a wallet
Promised a week before check-in, at the end of the second day, it finally appeared in the room (there are beds, ok. But it's bad that there are a lot of gouging).
Settle in rooms with a broken lock....I understand that NOBODY noticed, I believe..... What did you expect?
Smelly air conditioners (air conditioners need to be cleaned at least once a year)
Restaurant

1. Learn to close checks for a room and do a normal room service (I understand that it will be hard for you with such a restaurant....but maybe it makes sense to disperse the builders from the kitchen and take the cooks? )
Stop talking about ants that "destroy the hotel" so you don't have room service
2. Related to question 1. But in the beach bar and restaurant, the calculation is "on the spot".
Therefore, on the territory of the hotel and on the beach you need to walk with cash. In the yarn bar, it seems that payment by plastic cards is impossible.
They also don't give fiscal checks (they don't give any)
3. Make a menu at the beach bar. Drinks menu - hang in a conspicuous place. It really does look a little more solid. I understand that "all ours" and a similar menu in a nearby restaurant....But... make a menu.
In the absence of checks (the desire to make checks) and the absence of a menu, when the waiter names the price, looking at the client, you begin to feel yourself in that very Odessa, the birthplace of Ostap Bender
4. Playlist..... I understand that the owner of the hotel or someone from the administration likes chanson. But....For serious establishments, chanson has no place in a restaurant.
5. Tell your restaurant chef what the food looks like.....Show him what the food looks like (even non-restaurant food)
Explain to him that oatmeal in dessert looks cute at a country wedding, and only at a country wedding.
They are not appropriate in tiramisu, strudel and ice cream (we tried everything and in the end decided that you are kidding or joking like that).
Potato "homemade" is not burnt fried potatoes (I don't really know what to call it and how you can manage to cook it disgustingly).
Tell the waiters about the rules for serving food....That desserts should be served before the main course... not a good idea.
Or, ideally, drive away these strange people who, by misunderstanding, work in a restaurant, and hire those people who have at least a minimal idea about the work of a restaurant to work in a restaurant.
6. Liquid soap in the toilets should not appear on the day the manager arrives, but always be there. Similar to toilet paper and hand wipes.

7. Since you have many children, hire one or two animators. To work incl. at breakfast. The equipment for the nursery was bought not the cheapest (well done), but ideally you need to work with it....
As a summary - the price is very high. This price can be paid with a really good level of service.
It makes sense to go if you need a hotel in the city of Odessa with its own beach, while the price is not important.
I won't come for the second time.
They work in gray: fiscal checks are issued only after a reminder. On the territory sometimes beggars from the thieves' gang "GIVE" hang around (or rest, or one of these thieves owns the hotel)
Translated automatically from Russian. View original