Человеческий фактор Human factor

Experts say that the cause of 90% of disasters is not the failure of equipment, but the notorious "human factor". I'm afraid it's because of him that this hotel is facing a catastrophe of non-occupancy.
However, first about the good. In fairness, it must be said that the hotel is in a good location, recently renovated, plumbing is working. From the point of view of living conditions, there are no serious complaints, but we will not cling to trifles. However, the owner's boundless swagger completely kills all investments in the "walls". A person from the first acquaintance begins to demonstrate that you owe him something for a long time and strongly. He had never heard of such words as "hello", "goodbye", "thank you", "please". Obviously, Vladimir has a severe depression and the joys of communication and hospitality are not for him. I will not list the situations when he demonstrated frank rudeness and snobbery - they are continuous. Well, who advised him that he needs to be engaged in the hotel business?!...
From visiting the hotel left an unpleasant aftertaste. On the day of departure, I wanted to advise the owner to hire a friendly girl, but I realized that the miserable advice of people from an inferior race could not be heard.