To spoil the opinion of the hotel, it is enough to be a bad owner!

Written: 5 september 2011
Travel time: 3 — 4 september 2011
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 4.0
Cleanliness: 7.0
Amenities: 6.0
We were in a mini-hotel for only a day. The rooms are generally comfortable. Everything is working, apparently, because it is still new (except for the leaking shower). Everything is done with high quality, you can not argue. Even shower gel and tea in the room. Only now the owners spoiled the whole impression of the hotel. Get ready that Vladimir (the owner) communicates in a manner of indulgence towards guests, as if he is doing you a great favor by renting out housing, and not earning money from you. We were told that "by European standards" (quote) check-in at 14.00, check-out at 12.00, on the day of arrival at 13.00 they called us and asked if we would be there soon, otherwise the owner would like to go to the beach. . . The site indicated the price of accommodation in September, slightly lower than the one that was taken from us. We did not argue, as we were not given the room we reserved, but a room with a kitchen. But then again, they told us about this when they settled, they say, people stopped by there for a week, we will put you in another, there will even be a kitchen. And all this, in a tone of condescension, waiting for our joy, probably). When we entered the room, we were immediately hinted that we should wake up and not put dirt on! Like, it will be more pleasant for yourself!! ! Have you ever heard such a thing from hotel employees?! ))) Also, get ready that they will take a deposit of UAH 200 from you (which they don’t warn about in advance, and they don’t write on the hotel website), supposedly for the key to the front door doors to the hotel so that guests do not take it with them, or leave the entrance open. In fact, the money is not given to you until the room is inspected, after your eviction! Humiliating procedure, as for me, I have never seen anything like it. Probably only with a scoop! No one is embarrassed that you are not trusted. As if, if we had stolen the TV, we would have been waiting for our 200 UAH))) And yet, there is no permanent administrator there, so it’s better to talk about departure in advance. We waited half an hour for Vladimir to deign to slowly return to the hotel and return our deposit. It's good that we arrived by car, and were not in a hurry to get to the train or plane. To a dry "Goodbye" from the owner, we thought to ourselves that we VERY DOUBT! We don't go there anymore!
Translated automatically from Russian. View original