Неприятный отдых в Святославе Unpleasant rest in Svyatoslav

We decided to go to Lviv for the New Year. We chose the Svyatoslav Hotel back in October. Called to get prices. In November we paid 2 nights for a deluxe room. Moreover, the bill was not reset to us, for some reason it did not go through all the time, neither by fax, nor by e-mail. The administration offered to transfer the amount to physical. face. So they did. Before the trip, they called the hotel, they told us that everything was in order, the room was there, the payment was also waiting for us. We've arrived. We were settled, everything is in order. We wanted to have lunch in a restaurant. We were told that they could only bring it to the room, not to the restaurant. OK. The waiter came and it started, it’s not there, we won’t cook it, order something simpler, for example, cutting (they also made an order for New Year’s Eve). I could not stand it anymore and was indignant that I would not have gone so far for cutting. The next day, new surprises began. We went to the city, returned and we are told at the reception that today you have not paid, only New Year's Eve has been paid. Have you figured out how? That's how. . . stupidly unpaid. Allegedly, the amount that we transferred is only for one night. In general, it turned out that we were charged twice as much as they stated the price when booking. Now it became clear why the account did not pass. Naturally, we could not prove anything without an account. I had to pay extra. Here is such a business in Lviv. Speaking of room. There was an unpleasant sickening smell in the bathroom, jets in the jacuzzi stink. Entrance doors to the rooms without thresholds, the gap is cm 2. Therefore, cigarette smoke is drawn into the room (smoking in the corridors and in the hall). Because of this, there was a feeling that the room was full of bulls. And the ventilation did not help, because when the window was opened, the smog was even more drawn in by a draft. The deluxe room is large, but stupid, there is almost nothing from the furniture. All in all, they ruined our holiday.