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1.0
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Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Are you planning your vacation and want to spend it calmly? Then this place is not for you!
Almost a month we booked 4 places in this hostel, we came on the Independence Day of Ukraine, you can imagine how many people were in the city. All hostels and apartments are packed!
Upon arrival, we were told that we had a reservation, but there were no empty seats !! ! And they won't be able to accommodate us! And this despite the fact that the day before, a couple of days before arrival, we called them to clarify whether everything was in order, to which we were assured that yes, come, we are waiting.
The hosts offered accommodation in a dormitory from the college, far from the center... Somehow, our friend had been there before and we had heard about those conditions! We absolutely refused to go there!
Talking on the phone with the manager, she is the owner's wife, I did not even wait for an apology !! ! To my question about why we were not warned in advance that there were not enough places in the hostel and how it happened that they accepted more applications than they have the ability to accommodate - she said: "What difference does it make to you? What would change, if we had warned you? And anyway, I just sat down yesterday and checked, finding out that we have such a situation! " So, "respected" leadership, it's our own business how to act and how to look for housing! It was your duty to -- NOTIFY US about the shortage of available places and the accommodation option in this hostel! And it was up to us to decide what to do next. Under such circumstances, perhaps we would have canceled the trip altogether! Since finding another place to live was UNREAL!!!
We went all over the city center, looking into every hotel and hostel, rang around a bunch of ads for renting apartments! Only by some miracle, in the evening, much more expensive, we found an apartment for the four of us!
I still do not have enough words to describe all the disgust that I experienced while communicating with the management of this "institution"! Despite the fact that the young man, the administrator, tried to behave quite correctly... I can imagine what it was like for him to be in this situation, when, due to such obscene management, he was forced to inform a lot of people that they did not have places for their reservation.
Yes, we were not alone! There was a list on the table! So it was not an isolated case!
DO NOT RISK YOUR HOLIDAY! When booking this hostel, keep in mind that it is likely that you will have to spend the night - AT THE STATION!
Almost a month we booked 4 places in this hostel, we came on the Independence Day of Ukraine, you can imagine how many people were in the city. All hostels and apartments are packed!
Upon arrival, we were told that we had a reservation, but there were no empty seats !! ! And they won't be able to accommodate us! And this despite the fact that the day before, a couple of days before arrival, we called them to clarify whether everything was in order, to which we were assured that yes, come, we are waiting.
The hosts offered accommodation in a dormitory from the college, far from the center... Somehow, our friend had been there before and we had heard about those conditions! We absolutely refused to go there!
Talking on the phone with the manager, she is the owner's wife, I did not even wait for an apology !! ! To my question about why we were not warned in advance that there were not enough places in the hostel and how it happened that they accepted more applications than they have the ability to accommodate - she said: "What difference does it make to you? What would change, if we had warned you? And anyway, I just sat down yesterday and checked, finding out that we have such a situation! " So, "respected" leadership, it's our own business how to act and how to look for housing! It was your duty to -- NOTIFY US about the shortage of available places and the accommodation option in this hostel! And it was up to us to decide what to do next. Under such circumstances, perhaps we would have canceled the trip altogether! Since finding another place to live was UNREAL!!!
We went all over the city center, looking into every hotel and hostel, rang around a bunch of ads for renting apartments! Only by some miracle, in the evening, much more expensive, we found an apartment for the four of us!
I still do not have enough words to describe all the disgust that I experienced while communicating with the management of this "institution"! Despite the fact that the young man, the administrator, tried to behave quite correctly... I can imagine what it was like for him to be in this situation, when, due to such obscene management, he was forced to inform a lot of people that they did not have places for their reservation.
Yes, we were not alone! There was a list on the table! So it was not an isolated case!
DO NOT RISK YOUR HOLIDAY! When booking this hostel, keep in mind that it is likely that you will have to spend the night - AT THE STATION!
Translated automatically from Russian. View original
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