Disgusting place with disgusting service and booking

Written: 18 august 2021
Travel time: 22 — 23 july 2021
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
We booked this “wonderful” place for a day with a late check-out IN ADVANCE and made an advance payment.
By the way, people, so that you understand their usual check-out at 10 am, and their late check-out at 12 noon. This is for you to understand. Apparently, this organization is not familiar with the concept of the hotel business, where the usual check-out is 12, and the late check-out is 14. Oh well.
In short, in the end we were stupidly thrown! They called a few days in advance and said, either extend for another day, or we will return the money. We said that we had booked everything in advance and that we and the child could not and did not want to extend.
We did not set anyone up and fulfilled our financial obligations to this organization, and they decided to either spin us for more money (for an additional day), or merge. Why the hell do you take an advance payment and merge?
Outcome. If you want to spoil your trip and mini vacation, then you are definitely here. Well, judging by the reviews, we are not the only ones who got into this situation.
I want you to go bankrupt! Have a good day!
Translated automatically from Russian. View original