Не понравилось Did not like

Stayed with family for one night on the way from the Carpathians. I booked a room in advance on the special offer "Family vacation" junior suite. The offer included a discount on a room, a 20% discount on a restaurant, a visit to the Kyiv Museum in miniature.
We met well, brought things from the car to the reception, where we explained to the administrator for a long time that we booked not for the full price for two, but for a special offer for three. Settled. The room is good, the drain in the shower is partially clogged. Dinner at the restaurant was terrible. There is a lot of smoke in the restaurant hall, there are a lot of cobwebs on the deck around all the tables and huge spiders on all sides and on the ceiling. It was impossible to convince the child that he should eat surrounded by 10-15 spiders. Food is delicious, service is terrible. The side dish was brought 20 minutes after the meat dish (probably the potatoes are fried longer than the meat is cooked). ah cooked the whole 20 minutes. And when we asked for an invoice, having warned in advance that we had a 20% discount on a special offer and a 10% trump card, they brought us an invoice without any discounts at all. When they began to demand a discount, the waiter left and after 30 minutes brought an invoice with a 10% discount, saying that the payment can only be made in cash, but there are no credit cards. opportunities. We contacted the restaurant administrator, who did not know anything about any special offers at all. As a result, we refused to pay for the restaurant until we found out the reasons why it was impossible to pay with a credit card with a discount stated in the special offer. The debate lasted for almost an hour, so there could be no talk of tips at all. All night in the nightclub of the hotel pounding music rumbled, it was not possible to sleep. It was only in the morning that we managed to pay normally in the restaurant, no one offered us to visit the museum, we asked ourselves, after the adventures in the restaurant they did not, no one offered to issue a card to participate in the loyalty program for regular customers. The professionalism of the staff is lame in two legs. We won't choose this hotel again. The main reason is that it is not possible to sleep in a nightclub.