Good hotel with bad customer service

Written: 30 june 2018
Travel time: 29 — 30 june 2018
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 4.0
Cleanliness: 8.0
Food: 9.0
Amenities: 9.0
I stayed in a deluxe room overlooking the river, the room itself is good, everything you need is there (which is generally expected for such a price), the view is cool.
A bunch of cobwebs on the balcony are a little embarrassing, it would be nice to clean up there too. Soundproofing is also lame, but these are the main disadvantages.
During my stay, I drank a can of cola from the bar, but when I checked out, I was told to “started a chocolate bar”
Absolutely unambiguously, we didn’t touch this chocolate bar, which was announced to the administrator, but she argued that “it’s not for me to pay for it”
Either this was not noticed when the past guests checked out, or this is a scam from the hotel (which is much worse)
In total, having paid more than 4000 UAH for a room, I was actually accused of lying for a chocolate bar worth 50 UAH and my arguments as a visitor were ignored.
The mood was spoiled, I paid for a chocolate bar so as not to waste time on disassembly, but be prepared that you, as visitors, can be bred from scratch for money and not reckon with your words
In this regard, the hotel is not recommended for visiting.
Translated automatically from Russian. View original