Испорченный праздник! Spoiled holiday!

I didn’t leave reviews before, but this case was especially touching! I’ll start in order.
we booked hotel rooms in advance, and made a menu, as we planned to celebrate the anniversary. Thank God there were only relatives, and guests from the outside were not invited, because it is not known how everything would have ended then. We arrived, settled down, everyone was super. The rooms are very good. But all the positive moments ended there. The pool with ice water at an air temperature of +30. That is, it is there, but why it is not clear. We came to the restaurant and were horrified. assorted meat - a saucer with homemade sausage, which, despite the fact that everyone was hungry, did not eat. It was dry and hard, that you can hammer in nails. It seems that it was prepared for the New Year and then taken out of the freezer. assorted pickles consisted of pickled tomatoes. and that's it! ordered jellied tongue. but it was never served for cold appetizers. after a reminder. brought one plate out of two. the fact that the appearance of this dish, so to speak, was unsightly, is not enough. the tongue was undercooked and therefore rubbery. a knife had to be applied well to cut off a piece. in general, everyone was hungry, the birthday boy was angry, and after lengthy explanations and proceedings with the kitchen, and subsequently with a stupid administrator, who turned out to be a non-professional in her field, instead of resolving the conflict and reassuring the guests, she began to use obscene language and brought it out completely.
We packed our things and left this nightmarish establishment safely.

Summing up, I will say that the appearance of the hotel is very attractive, but its staff, and especially the kitchen, do not leave the slightest desire to return there!