low quality establishment

Written: 7 september 2016
Travel time: 23 — 24 august 2016
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 5.0
We stayed at this hotel twice on the way to Skhidnitsa, the main building is still nothing - the rooms are clean, the bathrooms are good, but when we stay in the cottages....it's a quiet horror! To take that kind of money for this squalor is too much, there was no warm water , and we were with a one-year-old child, it’s very dirty, you live like in a dungeon... when they started to collect things in the morning, the lights were turned off altogether, they wanted to call the reception, but unfortunately in this chic hotel the wire was torn off the phone....after a stop in this cottage, the only desire was to wash well....since such dirt has not been seen anywhere for a long time....
Then I want to tell separately about the restaurant....every time when ordering the same dish, they brought different ones : )))) in the literal sense... it seems that there is no clear recipe and portions at all... what was available they made a salad out of that, so it was always different! in the morning they wanted to have breakfast with the baby on the street in the gazebo near the restaurant, but they didn’t let us....two women began to urgently wash the floor there and there was so much bleach that it was even sitting on the street impossible....they, as if nothing had happened, with their mops almost drove over our legs !!! ! but the main indignation caused something else... next to us, vacationers ordered borscht and when it was served to them, they found hair in it and shells from seeds... it's just a nightmare, we just lost all appetite, we quickly left there... therefore, our review is extremely negative, although with proper management it would be possible to organize and recruit more qualified staff, since the place is very beautiful and the idea about the park, zoo, lake for wonderful!! !
Translated automatically from Russian. View original