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Why was money debited from the card when booking a hotel, if this is not in the conditions
I booked the hotel 9 days before arrival, subject to free cancellation 1 day before arrival. The money was debited from the card immediately. I did not like it, because I was counting on this money to buy plane tickets, and pay in cash at the hotel. I immediately canceled the booking. There were still 7 days left before the check-in date. 20 days have passed since the cancellation of the reservation, but the money has not been returned to the card. Previously, I repeatedly booked hotels in Istanbul and the money was never debited or blocked from the card, since I never use a non-refundable rate. Tell me what to do?
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Answers • 3
Sometimes the amount is booked a hundred, then upon arrival at the hotel it is blocked. Everything must be written in the terms and conditions. It's hard to talk here because we don't know the terms. Can I copy the terms of payment from my booking?
Esoi what's wrong, you have to complain to the armorer (booking or whoever)
Esoi what's wrong, you have to complain to the armorer (booking or whoever)
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answered 9 years ago
Unblocking money without your intervention can take up to 30 days. But you can call the bank and get unlocked faster.
In general, blocking and debiting are different procedures, but in online banking they look the same. Most likely, the hotel blocked the amount, but did not write off. This is the policy of the hotel.
Book through ostrovok.ru, oktogo or booking, they seem to block only the amount per day.
In general, blocking and debiting are different procedures, but in online banking they look the same. Most likely, the hotel blocked the amount, but did not write off. This is the policy of the hotel.
Book through ostrovok.ru, oktogo or booking, they seem to block only the amount per day.
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answered 9 years ago
It all depends on the hotel and the conditions that are written on the booking. Sometimes they block 1 day, sometimes they write off the entire amount, and since it was such that they didn’t block anything, I lived in a hotel for 3 days and went to breakfast, and only when I was evicted did they finally take my money. Until the author unsubscribed about the conditions, we can only guess.
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answered 9 years ago