Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
3.0
Cleanliness:
1.0
Food:
4.0
Amenities:
1.0
I'll start with the planning of the purchase.
The reviews were mostly good. There were also not quite satisfied tourists. Of course, we thought about it, but decided that to each his own. For some, the food is not the same, for some the tap is flowing...
We decided to fly.
The settlement went quickly. We visited (we are 2 + 1) together with a family of 2 adults and one child.
We printed out a certificate before the trip that we would leave a review on Top hotols. Most likely we got a room with a balcony overlooking the pool, our comrades got a room with a balcony at a neighboring hotel 15-20 meters away.
Then they changed it to a room with a balcony on the same pool, but in the distance you can see the sea. It cost $60. The view is good.
Next, they wanted to take Wi-Fi (for the first time I encounter paid Wi-Fi), I waited for 10 minutes for a Russian-speaking girl to explain to me the principle of Wi-Fi. She ran from one tourist to another, she completely forgot about me. Until I began to resent, she never came up. As a result, a friend bought access to Wi-Fi, but could not call the viber. The second device also does not connect, it also does not work on the beach. As a result, I asked the representative of the tour operator to buy a SIM card in the city (it is cheaper there), he brought it without any problems the next day.
FOOD
Not a lot of food, but the food is delicious. Food is served differently. one day you impose yourself, the second day the waiters impose. They impose sparingly, reluctantly!
The snack bar serves delicious pizza, hamburgers, french fries, nuggets. Open until 23:00
On the beach at lunchtime is scarce, pasta, pasta, vegetables, potatoes, stew... From drinks: beer, Pepsi, water and wine (pink and white).
In LOBI only beer, whiskey, wine, yuppies and pepsi.
That's all!!!
Cocktails only yuppies with syrup, 80% ice and either vodka or local gin. . . it's tough!! ! About "majito" and "margarita" here and have not heard)
In the lobby bar there is not even such a trifle as chips and nuts! When asked to give a "glass", the barman replied that he would not. To the question "why", the answer was "BECAUSE"! Well, in general, they immediately begin to say that they do not understand the Russian language. In English, however, it is not better.
What can I say, if in the main bar drinks and alcohol are poured into disposable plastic cups! )))
The bartender, seeing Irish whiskey, asked for a portion and gave him a paper cup of coffee. After the present, he found glass glasses and glasses. Which are as dirty as in the restaurant. I advise you to drink from plastic! Yes, unpleasant, but clean)))
A separate conversation about cutlery. she's really dirty. the glasses are cloudy, the plates are wet and sometimes not washed. They decided to get out of this situation by putting napkins next to the plates)))
The tea glass was so dirty that we decided to ask the restaurant manager the reason, to which he made a surprised face and muttered that he would figure it out. He didn't offer any apologies or regrets.
Receptionist
Real brake people work! Probably only one person knows the Russian language. this is the girl I tried to find out about Wi-Fi (wrote above).
in the evening it was necessary to dial into the room, went to the reception and picked up the phone. A guy ran up to me and began to say something. He did not understand Russian. In broken English, he said that I would return the phone to its place. when asked why, because I want to dial my number, he began to raise his voice and emotionally chatter something.
Swimming pool
There are four of them. generally not bad. There is nothing to say, neither good nor bad.
The only moment, if you want to lie down on a sunbed, then you need to come at 6 o'clock and throw a towel. and at 6 in the morning there are practically no free sunbeds. Moreover, 40-60 percent of sun loungers remain without the owners of towels lying on them. I haven't seen this yet. )
Beach
It is located 5 minutes from the hotel. You can get there by electric car for 6-8 people, but as a rule it costs to be charged. or get on your own. As soon as you enter from the territory of the hotel, you find yourself on a ruined road, on the sides of which there are thickets and rubbish all around!
You need to go along the river and over the bridge. Here you can watch turtles and fish. Beauty... would be, if not for the overgrown shores.
The beach is sandy, divided into narrow strips for various hotels. The beds are normal. The beach is clean.
For lunch, you can have a snack with french fries, pickled cucumbers, nuggets, pasta with pasta, sausages in tomato sauce. apples and some other fruits.
There were always enough beds.
On the second day, we were caught in rain and hurricane winds. Demolished refrigerators standing in a bar on the beach. Well, in general, everything worked out. The hotel management didn't care about the tourists. Neighboring hotels sent electric cars for their tourists, Casteval didn't care! Upon returning to the hotel, we saw a huge satellite dish lying in front of the pool. She was blown off the roof. But no one was hurt. This same plate was then thrown out at the exit of the hotel (photo attached). The pools were filled with mud, it took a couple of days to clean them up.
The second trouble, 4 out of 6 (two children and one adult) were poisoned by rotovirus. One person was taken to the hospital. When the doctor found out from which hotel, he said that it was a bad hotel. He asked, "why didn't you choose another one, there are a lot of good ones here"?
Third trouble.
We met a couple from St. Petersburg. The guy went to the toilet, but after the flood he was flooded. a hotel employee passed by (as it turned out to be an animator), a guy from St. Petersburg asked him a question, why don’t they clean up the consequences? The animator said that it was not in his competence. I don’t know what kind of conversation there was between them, but the guy was hit and there was a bruise under his eye. After the proceedings, the animator was suspended (possibly fired), Pitersky had an MRI at the expense of the hotel, and they also gave goodies in the form of a free, one-time SPA + dinner in a restaurant.
Fourth trouble.
The air conditioner stopped working. Of the functions was only "blowing" and "heating" He called the technician. a man came, looked at the remote control, dialed someone and said that he would be back in five minutes. I googled and found information that the problem is central air conditioning. We were very tired and therefore fell asleep. At 4 o'clock in the morning, we woke up because of stuffiness. I decided to go to the reception, ask to fix the problem, or allocate another room until the morning.
At the reception, they said that you can only do it in the morning. Didn't want to give a number. but separated.
The next evening was overshadowed by the same problem, but the problem was solved in just half an hour, remotely.
It was the same one more time. But everything was done quickly.
In recent days, a large number of Russian tourists have arrived. There are also many tourists from Ukraine. Less Turks. Not clingy.
BONUS
with which the departing tourists shared.
At the lobby bar and snack bar you can drink normal Bell's whiskey.
To do this, you need to say "Bell's Whiskey" to the bartender. This whiskey is only served to locals, so the bartender can roll his eyes and ask "belis"? But you have to stand your ground and demand Bell's! However, a couple of days before departure, they ended it))))
The same goes for the sunbeds by the pool. by 8-9 o'clock, they are gone. But if you go behind the water slides, you can find a few sunbeds there that have been collected since the evening.
Let me summarize!
from the PROS:
The hotel is beautiful, the rooms are not killed (there are nuances, but not critical), cleaning every day, the food is delicious, the pools are comfortable and beautiful, the furniture in the restaurant and the lobby is beautiful, comfortable. Well, the most beautiful thing is the SEA! Very warm, sandy beach!
Of the minuses:
Dirty cutlery, dirty mirrors, glass. . . everywhere.
The staff basically doesn't care. The road to the beach is broken, dirty, overgrown.
P. S.
This is the first time I am writing such a review. I don't understand why people come here. You may think that I am just another tourist who "doesn't feel right", but I assure you, this is not only my opinion! Almost all Russian-speaking tourists called this hotel "GASH"!
All the best! Don't be fooled by last year's reviews!
The reviews were mostly good. There were also not quite satisfied tourists. Of course, we thought about it, but decided that to each his own. For some, the food is not the same, for some the tap is flowing...
We decided to fly.
The settlement went quickly. We visited (we are 2 + 1) together with a family of 2 adults and one child.
We printed out a certificate before the trip that we would leave a review on Top hotols. Most likely we got a room with a balcony overlooking the pool, our comrades got a room with a balcony at a neighboring hotel 15-20 meters away.
Then they changed it to a room with a balcony on the same pool, but in the distance you can see the sea. It cost $60. The view is good.
Next, they wanted to take Wi-Fi (for the first time I encounter paid Wi-Fi), I waited for 10 minutes for a Russian-speaking girl to explain to me the principle of Wi-Fi. She ran from one tourist to another, she completely forgot about me. Until I began to resent, she never came up. As a result, a friend bought access to Wi-Fi, but could not call the viber. The second device also does not connect, it also does not work on the beach. As a result, I asked the representative of the tour operator to buy a SIM card in the city (it is cheaper there), he brought it without any problems the next day.
FOOD
Not a lot of food, but the food is delicious. Food is served differently. one day you impose yourself, the second day the waiters impose. They impose sparingly, reluctantly!
The snack bar serves delicious pizza, hamburgers, french fries, nuggets. Open until 23:00
On the beach at lunchtime is scarce, pasta, pasta, vegetables, potatoes, stew... From drinks: beer, Pepsi, water and wine (pink and white).
In LOBI only beer, whiskey, wine, yuppies and pepsi.
That's all!!!
Cocktails only yuppies with syrup, 80% ice and either vodka or local gin. . . it's tough!! ! About "majito" and "margarita" here and have not heard)
In the lobby bar there is not even such a trifle as chips and nuts! When asked to give a "glass", the barman replied that he would not. To the question "why", the answer was "BECAUSE"! Well, in general, they immediately begin to say that they do not understand the Russian language. In English, however, it is not better.
What can I say, if in the main bar drinks and alcohol are poured into disposable plastic cups! )))
The bartender, seeing Irish whiskey, asked for a portion and gave him a paper cup of coffee. After the present, he found glass glasses and glasses. Which are as dirty as in the restaurant. I advise you to drink from plastic! Yes, unpleasant, but clean)))
A separate conversation about cutlery. she's really dirty. the glasses are cloudy, the plates are wet and sometimes not washed. They decided to get out of this situation by putting napkins next to the plates)))
The tea glass was so dirty that we decided to ask the restaurant manager the reason, to which he made a surprised face and muttered that he would figure it out. He didn't offer any apologies or regrets.
Receptionist
Real brake people work! Probably only one person knows the Russian language. this is the girl I tried to find out about Wi-Fi (wrote above).
in the evening it was necessary to dial into the room, went to the reception and picked up the phone. A guy ran up to me and began to say something. He did not understand Russian. In broken English, he said that I would return the phone to its place. when asked why, because I want to dial my number, he began to raise his voice and emotionally chatter something.
Swimming pool
There are four of them. generally not bad. There is nothing to say, neither good nor bad.
The only moment, if you want to lie down on a sunbed, then you need to come at 6 o'clock and throw a towel. and at 6 in the morning there are practically no free sunbeds. Moreover, 40-60 percent of sun loungers remain without the owners of towels lying on them. I haven't seen this yet. )
Beach
It is located 5 minutes from the hotel. You can get there by electric car for 6-8 people, but as a rule it costs to be charged. or get on your own. As soon as you enter from the territory of the hotel, you find yourself on a ruined road, on the sides of which there are thickets and rubbish all around!
You need to go along the river and over the bridge. Here you can watch turtles and fish. Beauty... would be, if not for the overgrown shores.
The beach is sandy, divided into narrow strips for various hotels. The beds are normal. The beach is clean.
For lunch, you can have a snack with french fries, pickled cucumbers, nuggets, pasta with pasta, sausages in tomato sauce. apples and some other fruits.
There were always enough beds.
On the second day, we were caught in rain and hurricane winds. Demolished refrigerators standing in a bar on the beach. Well, in general, everything worked out. The hotel management didn't care about the tourists. Neighboring hotels sent electric cars for their tourists, Casteval didn't care! Upon returning to the hotel, we saw a huge satellite dish lying in front of the pool. She was blown off the roof. But no one was hurt. This same plate was then thrown out at the exit of the hotel (photo attached). The pools were filled with mud, it took a couple of days to clean them up.
The second trouble, 4 out of 6 (two children and one adult) were poisoned by rotovirus. One person was taken to the hospital. When the doctor found out from which hotel, he said that it was a bad hotel. He asked, "why didn't you choose another one, there are a lot of good ones here"?
Third trouble.
We met a couple from St. Petersburg. The guy went to the toilet, but after the flood he was flooded. a hotel employee passed by (as it turned out to be an animator), a guy from St. Petersburg asked him a question, why don’t they clean up the consequences? The animator said that it was not in his competence. I don’t know what kind of conversation there was between them, but the guy was hit and there was a bruise under his eye. After the proceedings, the animator was suspended (possibly fired), Pitersky had an MRI at the expense of the hotel, and they also gave goodies in the form of a free, one-time SPA + dinner in a restaurant.
Fourth trouble.
The air conditioner stopped working. Of the functions was only "blowing" and "heating" He called the technician. a man came, looked at the remote control, dialed someone and said that he would be back in five minutes. I googled and found information that the problem is central air conditioning. We were very tired and therefore fell asleep. At 4 o'clock in the morning, we woke up because of stuffiness. I decided to go to the reception, ask to fix the problem, or allocate another room until the morning.
At the reception, they said that you can only do it in the morning. Didn't want to give a number. but separated.
The next evening was overshadowed by the same problem, but the problem was solved in just half an hour, remotely.
It was the same one more time. But everything was done quickly.
In recent days, a large number of Russian tourists have arrived. There are also many tourists from Ukraine. Less Turks. Not clingy.
BONUS
with which the departing tourists shared.
At the lobby bar and snack bar you can drink normal Bell's whiskey.
To do this, you need to say "Bell's Whiskey" to the bartender. This whiskey is only served to locals, so the bartender can roll his eyes and ask "belis"? But you have to stand your ground and demand Bell's! However, a couple of days before departure, they ended it))))
The same goes for the sunbeds by the pool. by 8-9 o'clock, they are gone. But if you go behind the water slides, you can find a few sunbeds there that have been collected since the evening.
Let me summarize!
from the PROS:
The hotel is beautiful, the rooms are not killed (there are nuances, but not critical), cleaning every day, the food is delicious, the pools are comfortable and beautiful, the furniture in the restaurant and the lobby is beautiful, comfortable. Well, the most beautiful thing is the SEA! Very warm, sandy beach!
Of the minuses:
Dirty cutlery, dirty mirrors, glass. . . everywhere.
The staff basically doesn't care. The road to the beach is broken, dirty, overgrown.
P. S.
This is the first time I am writing such a review. I don't understand why people come here. You may think that I am just another tourist who "doesn't feel right", but I assure you, this is not only my opinion! Almost all Russian-speaking tourists called this hotel "GASH"!
All the best! Don't be fooled by last year's reviews!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Autumn
- In short, I DO NOT RECOMMEND! Think twice before going to this dump!
- Horror!
- Good hotel, but there are some cons!
- Rest
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