Отель - "турецкая рулетка" Hotel - "Turkish Roulette"

My wife and I chose a tour this year for a long time, read a lot of reviews, and after weighing the pros and cons, we chose the Hotel Sayanora and bought the Park Family Room (two-room suite in a bungalow).
We arrived early and were at the hotel by breakfast. We were met by a nice Russian-speaking girl at the reception, we were quickly issued, put on a bracelet, and offered to go for breakfast. We had breakfast, before check-in about 5 hours, we ask where you can change clothes to go to the sea.
"Sweet Girl" offers. . . a restaurant toilet. . . (here I begin to understand where the administration sees the place of tourists in this hotel).
Changed clothes in a cabin on the city beach, sunbathed, had lunch, we approached the reception for a settlement. “Sweet girl” with the words “We found a wonderful room for you”, offers to go through for settlement. We were led, brought things, gave the key. I open the door... and I see a one-room standard...

We return to the reception with a question – why???!!!
To which the “nice girl” calmly asks a counter question: “Are you really going to settle together in a two-room suite? ”
I understand that the scam was swinging, I propose to continue the conversation with the fact that the “nice girl” will read in front of me which number is registered in our hotel voucher...
The rhetoric immediately changes, we are told that there are no such numbers yet, “You live in this for now, and then we will come up with something. ”
I understand, the scam continues:
- I propose, temporarily, instead of one two-room apartment, to settle us in two one-room "standards".
- We don't do that.
- Then I propose, before our settlement, to call, for starters, a representative of the tour operator to document the fact of violation of the contract...
And a movement began at the reception... We were offered coffee, tea, sit down, not to worry, “the director himself is already solving your question (indeed, a respectable man who appeared out of nowhere was talking on the phone).
We were settled for one night in a paid class room in another hotel, the next day in the morning we were settled in a paid Sayanora room.
Now a few words about the hotel guide. If someone thinks that the guide will help in resolving controversial issues, he is deeply mistaken. Let me explain with our example.
An employee in the form of "ANEX Tour", who called herself Alina, came to the "information meeting" in a rather "wound" state and "from the threshold" stated that some tourists allow themselves to make scandals. The hotel administration itself knows what is best for the tourist and does everything for this. The owner of the hotel is very principled and evicts brawlers. There have been cases. . .

Then the process of rather aggressive “pushing in” excursions from Anex Tour began, demanding their immediate purchase. This form of communication completely repelled the desire to buy anything from Anex, which in turn caused Alina's additional anger (question to ANEX Tour regarding the adequacy of the selection of employees).
In the future, the rest was quite "smooth". Except for the "slanting glances" of the reception and Alina's "pouted lips", the rest of the staff is quite friendly and honestly made every effort to create a comfortable stay for tourists.
RESULT: the hotel is quite suitable for relaxation. But personally, I buy a tour to a hotel, where, like in "Turkish roulette", where you can:
- to settle in a room with a class higher (I won’t lie, there were cases),
- to settle in a room with a class below,
- to accommodate a neighbor so that it is not boring if you decide to relax alone,
- evict if you decide to defend your rights (the official representative of the tour operator will not lie),
I don't plan anymore.