Худший отдых в моей жизни Worst holiday of my life

Tü rkiye, Loxia Comfort Club Side – October 2023
Worst holiday of my life. One complete deception and scam. Before going on vacation, I watched a detailed review of the Loxia hotel chain, where a young man named Murat, the director of sales and marketing of the chain, as he introduced himself, talks about all three hotels in Kemer, Side and Alanya.
Specifically about Loxia Side - Murat called it “our favorite little hotel” and further describes it and tells the first lie that the hotel operates according to the ultra all-inclusive concept. Then it shows a photo of 4 different rooms, where you can actually see that cosmetic repairs have been made, new furniture and fresh bed linen. Only this is apparently for a beautiful picture, because in our room and in the room of our relatives, there was no renovation, all the furniture was old, shabby, the linen was not the freshest, there were no robes and slippers that Murat spoke about, there was no safe was jammed and didn't work.

Also, the internal telephone did not work for us or our relatives, and since we were placed in different parts of the hotel, there was no way to call each other. In our shower room there was a broken mirror, there was some kind of dirt in the corners, when you sit on the toilet it wobbles under you, the cabinet under the washbasin was swollen from dampness.
Then Murat talks about how the snack restaurant works and switches to ice cream, which at every turn, on the beach, throughout the territory there are large refrigerators you go up and take. It would seem like a trifle, but again it’s a lie. In fact, there is ice cream, but only at certain times and only inside the main restaurant, and it is given out by a specially trained person from the hotel staff.
Then there is the question of alcoholic beverages, and Murat again repeats that they have ultra all-inclusive and have imported alcoholic beverages and even personally lists some of them - Jack Daniels, J&B, Absolut Vodka, which is another big Lie.
Nowhere, not a single bar throughout the territory has imported alcoholic drinks; everywhere there is only local alcohol, the quality of which I will not talk about.
Further, potential vacationers are again misled when Murat answers the question - which entrance to the sea. He says that the entrance is sandy, the sand is fine, the beach is all sand. In fact, the beach is mostly sand, but 3-4 meters from the water, the entrance to the water and directly under the water are all in concrete pebbles, which makes it very difficult to enter and exit the water without special shoes. It would seem that there is nothing wrong, but why not say about it in advance. By the way, if we talk about the beach, it must be said that it is far from ideal, there is a lot of dirt, garbage is removed from the trash bins every other day. The toilet on the beach has been in need of at least some repairs for a long time. Beach towels look like floor rags.
There are not enough beach chairs, many of them are broken, people have to come early in the morning to choose intact ones and occupy them.

The same review says that the Internet is available 24 hours a day throughout the entire hotel, including the beach, etc. , which is another Lie. After connecting to the free Internet, it lasts for 30 minutes, then you need to go to the reception again, swear, which I have seen more than once, but then you are faced with misunderstanding, indifference and absolute ignorance.
And of course, the video clip about the hotel itself was shot beautifully, and the view from above, and cleanliness everywhere, especially the main restaurant with a variety of dishes was shown, but in fact it again turned out to be a beautiful picture. If they give you any kind of tasty treat, people will take it apart in an instant. Basically, everything was not tasty, just believe me, this was not the first time I was on vacation in Turkey, and this was evident from the reaction at the neighboring tables.
By the way, about seats in the restaurant, if there were enough seats for breakfast, so-so for lunch, then for dinner every evening there was a picture when people with plates in their hands could not find a place to sit and had to wait for someone to get up and quickly, like in competitions, to take a vacant place. Agree this is humiliating. Regarding the dishes, it must be said that there are a lot of chips, and when you pick up a plate you can run into yesterday’s mashed potatoes or something else on the back. Here it should be noted the disgusting state of the toilets in the main restaurant. Well, to finish with the restaurant, I’ll say that after the first day of eating, throughout the rest of your vacation, diarrhea, vomiting and heartburn will be your faithful companions.
But all this is nonsense compared to what may await you from the very beginning of your arrival. Namely, an attempt to scam people out of money.

Our vouchers stated - the Main Building, for which we paid extra at home. Upon arrival we were given the keys and told that we would have a room without a window. We left our things at the bottom and went up to see what it was. At first, for a long time we could not find this number on either side of the corridor or the other. But then they found it and you won’t believe it, there’s really only a door there, not that there’s no balcony, no windows at all. It's like a storage room for mops, towels, bed linen, chemicals, etc. We went downstairs to the reception and, of course, our indignation knew no bounds. When I asked how it was possible for people to be herded into a closet like rats, what kind of air to breathe there, and how could this be connected with the fact that we arrived at a 5-star ultra all-inclusive hotel, the manager from the reception answered that 20 euros per day will help resolve the issue. We contacted our tour operator and asked for help.
After some time, we were asked to sign that we agreed to Garden View - a view of the garden, and instead of being accommodated in the main building with a view of the garden, we were accommodated in the outermost bungalow overlooking a 6-lane road, where from The sound of every truck passing at night just makes you jump out of bed. I explained to the general manager at the reception that I have health problems and I cannot stand such a vacation, to which he replied that he could not help, that there were no places in the hotel right now, we needed to come back in two days and he would move us to another number. As you understand, all these negotiations on the part of the general manager were conducted in a manner of complete disdain, waving his hands in very elevated tones, turning into obvious aggression. And of course, two days later he blatantly lied to his face, saying he didn’t say anything like that.
I have never met such arrogant, aggressive, lying scum in large positions in the tourism industry, where you need to communicate with people and help them solve certain issues. Well, these are rather questions for the owners of this hotel.
And for those who are still thinking about whether or not to go to the “5-star ultra all-inclusive” Loxia Side, I want to assure you that absolutely all the negative points listed above have photo and video confirmation. Choose other hotels.