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We are going from ANEKS, I read the reviews later, I am horrified.
Who flew to Turkey from Anex this year? Is it so bad? Yesterday I bought two tours from him, read the reviews and was horrified. The worst thing is that a 3-year-old child is flying with us. What to do if Anex let you down?
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Answers • 14
I would not recommend you to make a general impression of Anex, guided by individual cases in individual hotels. I was in Egypt a month ago from Anex. Several times I had to contact the representative - the door to the room stopped opening and the towels were not delivered. Everything was resolved in a matter of minutes. So I have no pretensions. It may be different in other places. Therefore, I wish you a successful trip, and that you are lucky with Anex.
(But their excursions are the most expensive, some are just space)
(But their excursions are the most expensive, some are just space)
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answered 15 years ago
it all depends on the guides personally. We went on excursions a few times and it seems to be ok. but they forgot about us for fishing, they forgot that 3 people were waiting at the hotel, and they didn’t even apologize. it’s good that the money was returned
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answered 15 years ago
My friend went to Egypt with Anex in May. I was terribly afraid, because. I trusted only Turtes, but everything turned out great, departure, arrival, meeting - all on time. Only the carrier, Visa Air, did not like it.
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answered 15 years ago
It is very bad for us, travel agents, to work with Anex. Very often we are satisfied with such a movie that we are amazed. But there were never any problems with tourists, at least with those that we sent. And also keep in mind that the tour operator is not responsible for the flight, the airline is responsible for it, is not responsible for what you have in the hotel (there are staff there), is not responsible for your health (you have insurance provided by the insurance company) , is not responsible for transferring you to the hotel and back (there is an internal carrier for this). Then what difference does it make which tour operator, if you have plane tickets, a hotel voucher and insurance on hand? You can do the rest yourself, without a tour operator.
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answered 15 years ago
Disagree with Amir. The choice of a hotel, airline, carrier, insurance company is the business of the tour operator. Hence all the negative consequences. With whom they have concluded an agreement for the season, tourists will receive it. Naturally, everyone is trying to save money.
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answered 15 years ago
abysfinks is absolutely correct.
The tour operator only packs the tour, and you need to watch the rest yourself. The fact that Anex flies with Visa Air is bad, but only because there are no seats on the planes, but they are new. You choose the hotel yourself, everyone has the same transfer, insurance too. So what could be wrong then? The question is what to do if Anex fails? And how can he fail? How? Are there plane tickets? There is. Nothing depends on Anex. Is there a transfer there? Look at the confirmation of the tour (we always give tourists a printout from the site). There is. Again, nothing depends on Anex. Is there insurance? Look at the policy, Anex has nothing to do with it. Was the hotel provided to you? See voucher. Even if the representative of Anex is not there, you will still be accommodated on this voucher. So what's the risk? Only accompanied by you from the airport to the bus and from the bus to the hotel. You have already chosen and bought everything else, and you will have it regardless of Anex.
The tour operator only packs the tour, and you need to watch the rest yourself. The fact that Anex flies with Visa Air is bad, but only because there are no seats on the planes, but they are new. You choose the hotel yourself, everyone has the same transfer, insurance too. So what could be wrong then? The question is what to do if Anex fails? And how can he fail? How? Are there plane tickets? There is. Nothing depends on Anex. Is there a transfer there? Look at the confirmation of the tour (we always give tourists a printout from the site). There is. Again, nothing depends on Anex. Is there insurance? Look at the policy, Anex has nothing to do with it. Was the hotel provided to you? See voucher. Even if the representative of Anex is not there, you will still be accommodated on this voucher. So what's the risk? Only accompanied by you from the airport to the bus and from the bus to the hotel. You have already chosen and bought everything else, and you will have it regardless of Anex.
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answered 15 years ago
abysfinks but the tourist has already bought everything. He does not worry about the choice, but about what to do with this choice now. It was necessary to worry when the choice was made: which carrier, which hotel, which insurance company. And if all this suits (and it cannot be otherwise, if they looked at what they chose), then there is nothing to worry about.
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answered 15 years ago
crap can only be when Anex did not pay for something listed in the tour confirmation on time. Then they won't give it to you. But I haven't heard that from Anex. So don't worry, everything will be ok. Only here too it is not necessary to demand too much from the tour operator. If you were given a bad number, it's not Anex's fault. And if you have a towel with a hole, this is also not a question for Anex, but for the hotel. It was necessary to choose a hotel in a better and more expensive way. And you don’t have to think that if you bought a tour from Anex, then the operator’s representatives should clean your room or on the beach. This is not true!!! And many tourists think so. That's why there are bad reviews. It is necessary to separate responsibilities and not hang them on the one who should be responsible for this. Then everything will be clear.
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answered 15 years ago
Everything is correct. The choice of hotel and tour operator is the prerogative of the tourist. We (tourists) are the smiths of our happy holidays. There is a desire to save money - forward to an unreliable tour operator. And what to do when the tour has already been bought ... Calculate and hope that everything will go smoothly. The main thing is to divide for yourself the areas of responsibility of the tour operator and everything else. And, I think that on vacation I’ll forgive you to close your eyes to the shortcomings, than to waste your nerves on swearing at the staff and searching for the truth.
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answered 15 years ago
What is an untrusted operator? This is the one that does not pay for what it confirms to the tourist or does not pay for what it confirms. Then the tourist gets not what he bought. Anex in no way belongs to such tour operators. which means that what is written in your tour confirmation you will receive exactly and nothing else. It is for this AND ONLY FOR THIS that the tour operator is responsible. And if you have chosen a hotel in which you do not like, then the tour operator is not to blame, but you yourself and no one else. Here, scold yourself.
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answered 15 years ago
An unreliable tour operator is also the one that has entered into an agreement with a junkyard airline (who have old Boeings that have worked for 20 years in China or our dead Carcasses, whose charters are postponed to the most inconvenient time), this is the tour operator who does not have guaranteed places in hotels or due to the fault of the tour operator, overbooking (rebooking) occurs in hotels and because of this, tourists for a day - two - three are accommodated in other hotels, these are unqualified hotel guides, these are transfer bus drivers sleeping on the go, etc.
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answered 15 years ago
transfer buses, and even more so their drivers, have nothing to do with the tour operator. An agreement with an airline - yes, but when a tourist chooses a tour, he cannot but choose an airline. Once he made one, it means he liked it, the operator uses her services, yes. Don't choose then. And zdesb operator? This is your choice. There are no guaranteed places, this is when the tour operator did not pay for them and hoped for "maybe". Anex is not. Guides in hotels. And what should they be? In principle, you do not pay for the help of a guide in a hotel. Look at the confirmation of your package tour. Where does it say that you paid for hotel assistance? Nowhere? Be satisfied if they even show you where the reception is, and I must say thank you for this, no one is obliged to lead you there by the hand, you did not pay for it. And the fact that the tour operator put this person there for FREE, so many thanks to him for that. What do you want from him?
In general, the duty of a guide at a hotel is to sell you tour tickets, and not to solve your problems with the hotel, although many guides decide and for some reason everyone thinks that this is their duty. This is not so, for this the hotel has a reception and you must solve all problems with them.
In general, the duty of a guide at a hotel is to sell you tour tickets, and not to solve your problems with the hotel, although many guides decide and for some reason everyone thinks that this is their duty. This is not so, for this the hotel has a reception and you must solve all problems with them.
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answered 15 years ago
We went with Anex, Transaero Airlines, everything was great, a double-decker Boeing, departures without delay, quite an adequate guide. But I can’t say anything good about Pegasus, last year they delayed the flight there for 1.5 days, back for 15 hours, and at Domodedovo there was a representative of Pegasus, who at first shrugged his hands and then washed off, they saw the Guide once in the hotel, but so as they didn’t buy anything, interest in us disappeared. I hope that everything will pass without delays. Have a good rest!
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answered 15 years ago
And I wonder how much the guide's salary comes from? Or does the owner pay him personally? Or a percentage of excursions? then the guide would receive 3 kopecks. now I don’t read the contract - a verified agency - and earlier the contract included the service of a guide. and in general - we don’t know the Turkish language, and Arabic too, but many at the reception do not understand English very well! Yes and in general I know that guides are responsible for their tourists. every day meeting at the hotel and resolving issues, in any case, teztour is the same in Egypt and in other countries too. (and we stopped going to Turkey because of the high cost, price-quality mismatch, and for several other reasons)
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answered 15 years ago