Question about hotel X Life Hotel Sarigerme 5*

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Children under 16
We took a ticket through Mostrevel for 3 people. With a child of 13 years old, and now we saw in the reviews that children under 16 are not allowed. What to do?
Translated automatically from Russian. View original
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5 subscribers  • asked 2010-08-1414 years ago
Answers  •  4
аватар elenako
Why didn't your travel agent know about this?
Contact him - you must have confirmed the hotel with your child. Then you paid the money.
It's not your fault, but the agency that sold you the tour.
While unpleasant, it is not fatal.
аватар HotLine
The hotel will not accept a child. We need to change the hotel.
You probably booked directly with Mostrevel, which is now TUI. In any case, Mostrevel should not have even accepted such a booking. You shouldn't get hurt. Unless you booked yourself and made a mistake with your date of birth.
аватар Pachok
Contact the agent from whom you bought, let him rebook to another hotel. They will definitely not let you into Alinn with a 13-year-old child.
Are you sure that Alinn Sarigerme and not Iberotel Sarigerme?
аватар Zlata28
But how did TA book you?
didn't warn you?
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