Ужас? Horror?

Rested 12.06 to 23.06. In Turkey, not the first time there is something to compare. The hotel 3 * for the declared 4 * falls short in terms of food and service.
I'll start with my arrival.
We were brought to the hotel at 4:30 in the morning. Does the staff speak Russian? We took vouchers and passports, registered, and the swing began here. Our guide tried to negotiate with them that we would be settled, it was refused, they said only at 14-00? Was the hotel half full? . We were not given bracelets either, without them we could not use the services of the hotel. At the entrance to the hotel there are sofas and armchairs on which we lay down to sleep a little. At 7.30 they did not allow us to go to breakfast because we were not settled in the rooms, and we could only use the beach if we paid the entrance. After a lot of clarification, they offered to buy breakfast for adults $ 5 children $ 2, we were 3 adults and 2 children. I was outraged by this attitude and began to call our representative at the Shahu hotel and find out with him why they should pay for food and water. We were tired and hungry from the road, so we paid for breakfast. We were immediately put on bracelets and sent to have breakfast, after which we gave $ 50 to check us in. This did little to help, but shortened the waiting time. Did you get a refund for breakfast upon check-in? thanks to the fact that she woke up the representative of Join up and scandalized? The rooms are clean but shabby, the food is monotonous, in the morning you have to go to the opening of the restaurant or will you be left without breakfast? cooked in small quantities? . With fruits apples, oranges and watermelon. To the sea with a calm step 25 min. in the sun, no shade. The bus to the beach runs every hour, but everyone can’t go at once, there is a queue? the bus makes several walkers to pick everyone up. ) There is no animation in the hotel, the children are insanely bored, at the request of their parents at 21.00 they turned on the cartoon. The impression of the hotel is negative from the surrounding nature in awe. ? The representative and the guide from join up are aware of the problems with the hotel, but they can’t do anything as they say, you flew in to rest, solve your problems yourself. ?