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Bought in Join ap Fortuna Kemer 5 *, brought to a 4 * hotel in Alanya. What shall I do?
Friends took the fortune of Kemer, because they could fly only now, they wanted to go to Kemer and there was an early departure. As a result, the flight was moved to lunch, they were taken to Alanya in the top four with a low rating. Please tell, what to do to tourists in this situation? It turns out that people took the tour because they wanted an early flight and a hotel in Kemer, and got nothing!
Translated automatically from Ukrainian. View original
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Answers • 44
Well, how could you buy an app from Jdoin with their reputation?
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answered 6 years ago
"Fortuna" - an action, as lucky as anyone. They will bring it to where there are places ... at the discretion of TO. Alanya and Kemer are in the sphere of Antalya, these are its provinces. And Kemer and Alanya, each city is an il (province) of Antalya. To avoid such "surprises", next time choose a specific hotel and enter it in the "Voucher".
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answered 6 years ago
100% nataly112ukraine, how could you buy a tour now from join up
Let them call the operator or you can help your friends here call the operator, write to the join up page on Facebook or to the page of the Minister of Infrastructure of Ukraine Omelyan, call the hotline of the tour operator and say that if join up does not move them to a hotel corresponding to their booking, write a statement Prosecutor General's Office
According to Fortuna, the category of the hotel is always indicated if Fortuna 5 * should be accommodated in a 5 * hotel, if Fortuna 4 * then they provide a 4 * hotel
Let them call the operator or you can help your friends here call the operator, write to the join up page on Facebook or to the page of the Minister of Infrastructure of Ukraine Omelyan, call the hotline of the tour operator and say that if join up does not move them to a hotel corresponding to their booking, write a statement Prosecutor General's Office
According to Fortuna, the category of the hotel is always indicated if Fortuna 5 * should be accommodated in a 5 * hotel, if Fortuna 4 * then they provide a 4 * hotel
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answered 6 years ago
So they not only changed the star rating of the hotel, but also the name of the resort ... they rode "fortune" in full. But remember...
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answered 6 years ago
Join up can even change the hotel and the city of rest without any luck, even if you book the hotel in advance. But changing a hotel from 5 * from 4 * is a clear violation of the contract and it is necessary by all possible means to force the operator to relocate to a hotel of the category indicated in the voucher
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answered 6 years ago
We spent the night in the lobby of Ganita Holiday Village 4 *. The Join Up says there is nothing they can do to help. They offer to transfer to another hotel for an additional $ 900. The next day, the travel agency moved them to a hotel in Kemer at its own expense. The day is lost. Nerves are damaged. From you and Join ap.
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answered 6 years ago
Oto nefig take fortune. Last year we took 5 in TUI, but this is a European 4 and was not indignant. And your ganita on their site also goes like 5, so you need to think. They are sent by fortune to the first 2-3 hotels on the list
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answered 6 years ago
Ganita Holiday Village 4* beautiful hotel.
Not sure why the bad reviews.
Not sure why the bad reviews.
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answered 6 years ago
They took fortune kemer5 *, early departure! Postpone the flight and stay at a 4 * hotel in Alanya with a low rating. And they say they can't help anything! Do you think this is normal ?! Nobody counted on who knows what.
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answered 6 years ago
Oksana-r the situation is not so bad today, you wrote your friends were moved to a hotel in Kemer, and it is unlikely that the travel agency did this at its own expense, because TA is not a charitable organization
Return your friends after the rest, let them take all the documents and write a statement to the prosecutor's office
Return your friends after the rest, let them take all the documents and write a statement to the prosecutor's office
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answered 6 years ago
So they relocated? Who relocated, travel agency? No, join up. What more do you want from an operator? They have the right to settle in 5 * with a low rating, why not?
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1.5
answered 6 years ago
Vyzh wanted Kemer 5??? On a ball?? By fortune))) and this is a lottery, here! Fortune turned asshole! Sadly.
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answered 6 years ago
And the most important thing. Here, as in Russia, Belarusian laws do not work, whoever has the money is right, everyone knows this! And you risk playing fortune? Realizing that you are a powerless creature?! Have you played? It's like in thimbles, on the train platform ...
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answered 6 years ago
Tourists spent the night in the lobby of the hotel 4 * in Alanya! THAT'S WHY decided to relocate a regular customer at his own expense. Tell me, was it difficult for Join Up to give tourists at once what they paid for and hoped for?
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answered 6 years ago
These are all fairy tales that a travel agency at its own expense relocates a tourist who bought the cheapest fortune tour
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answered 6 years ago
What a difference! The fact remains: Join ap SPITED ON HIS TOURISTS! Everything happens, but he did not want to settle the situation immediately! And who wants to go somewhere from him?
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answered 6 years ago
And yet, if we do not talk about such situations, we will never force them to work properly. And the season is not the season. You know what you are selling, and the buyer must know what he is buying!
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answered 6 years ago
No, I do not agree! Our conversations with you are nothing for them ... after reading a little, no tourist will go with a joint (for example, I), though not by fortune, but immediately put a cross on the joint. It's just a sad experience and a bad vacation.
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answered 6 years ago
And I think we need to shout about it. This is the only way to get the service up and running. Or stop everyone from driving away from him. Many are not even aware of how bad the service is.
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answered 6 years ago
So! Shouting nonsense, and do not drive. Everything is simple.
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answered 6 years ago
"Great tour" turned out. First, instead of Kemer, they were taken from the airport to Avsallar, where they “spent the night in the hotel lobby”, ran around, quarreled, were taken from Avsallar to Kemer (seven miles is not a detour .. 155 km). Delivered for free!!! Lost two days of rest ... saved on "fortune". Learn, learn and learn
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answered 6 years ago
Thank you for the truth..This is Turpravda ... I read about Fortune..I didn't know..what it can turn out like ... I will know..about this and about Joine Up ...
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answered 6 years ago
Thank you. That's why she wrote: maybe she will help someone.
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answered 6 years ago
oksana-r
Tell me, was it difficult for Join Up to give tourists at once what they paid for and hoped for? "
So they tripled these places, so they did not settle immediately, but waited until the tourists who were still sitting in their places were dumped. hotel guide prepared from the annex did not appear but appeared on the fifth day with the story that she was in an accident, which was not then and then, because travel agencies called in Turkey and still got that people settled on various hotels in Kemer, but the holiday was spoiled, the impression that they sneeze at people in Turkey now do not want to. This has happened too often.
Tell me, was it difficult for Join Up to give tourists at once what they paid for and hoped for? "
So they tripled these places, so they did not settle immediately, but waited until the tourists who were still sitting in their places were dumped. hotel guide prepared from the annex did not appear but appeared on the fifth day with the story that she was in an accident, which was not then and then, because travel agencies called in Turkey and still got that people settled on various hotels in Kemer, but the holiday was spoiled, the impression that they sneeze at people in Turkey now do not want to. This has happened too often.
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answered 6 years ago
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