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Rebook hotel
Tell me, please, what needs to be done to rebook the hotel and what are the penalties for the tour operator?
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Answers • 3
What to do. Write an application to the agency.
Penalties. Formally - what is written in your contract for the purchase of the tour. Changing the hotel is equivalent to canceling the application. For control, download the agency agreement of the operator whose tour you have booked. There is a scale there. It is in this amount that the agent is liable to the operator. But it's not small either.
In fact, when changing the hotel and keeping the operator and dates, the agency can agree that the penalties will be only for staying at the hotel. If a long-distance flight, then no fines at all. But this is individual. It cannot be demanded or guaranteed. Penalty for accommodation - usually the cost of one night's stay.
Penalties. Formally - what is written in your contract for the purchase of the tour. Changing the hotel is equivalent to canceling the application. For control, download the agency agreement of the operator whose tour you have booked. There is a scale there. It is in this amount that the agent is liable to the operator. But it's not small either.
In fact, when changing the hotel and keeping the operator and dates, the agency can agree that the penalties will be only for staying at the hotel. If a long-distance flight, then no fines at all. But this is individual. It cannot be demanded or guaranteed. Penalty for accommodation - usually the cost of one night's stay.
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answered 15 years ago
it all depends on the tour operator and a lot on how the tour operator treats your agency. Officially, this should be a fine, which is written in the contract on the website of the tour operator through which you are flying, but I very often agreed to change the hotel without fines. Once we changed the hotel even 3 days before departure at Tez Tour and agreed without penalty. But you don't have to rely too much on it.
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answered 15 years ago
To have no illusions. I repeat.
Formally, what is written in your contract with the agency, and not in the contract of the agent with the operator. The latter can be used by you to argue for lowering fines if the agency has entered inflated rates into the contract with you. But not more.
We changed without fines even when the tourist was on the plane. But this is an individual question - which operator, how "influential" the agent, which hotel (basic, exclusive, VIP, normal for its category). Therefore, nothing can be guaranteed. The procedure is unpleasant. At the level of a manager without loss is not solved.
Formally, what is written in your contract with the agency, and not in the contract of the agent with the operator. The latter can be used by you to argue for lowering fines if the agency has entered inflated rates into the contract with you. But not more.
We changed without fines even when the tourist was on the plane. But this is an individual question - which operator, how "influential" the agent, which hotel (basic, exclusive, VIP, normal for its category). Therefore, nothing can be guaranteed. The procedure is unpleasant. At the level of a manager without loss is not solved.
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answered 15 years ago
