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The charter flight from Odessa to Antalya was postponed for 5 hours for no apparent reason. Is it possible and worth it to fight for compensation from the carrier, who faced such issues?
The charter flight from Odessa to Antalya was postponed for 5 hours for no apparent reason. Is it possible and worth it to fight for compensation from the carrier, who faced such issues?
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Answers • 31
We live in the wrong country, alas ... one hundred percent will freeze.
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answered 7 years ago
In the contract, read all the conditions carefully. For charters, this is a "normal phenomenon."
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answered 7 years ago
What is the country? Charter flights under the contract have the right to transfer within 24 hours without compensation.
Fly with regular airlines - then you will be entitled to a hot lunch and even a night in a hotel.
Fly with regular airlines - then you will be entitled to a hot lunch and even a night in a hotel.
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3.5
answered 7 years ago
while waiting for the contract, I did not see the prescribed time. On the winrose website, everything is veiled, but there is no specific figure. Let's see, the order from the tour operator.
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1.5
answered 7 years ago
I indicated the country because without a country it is not possible to ask a question on the site
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answered 7 years ago
for such cases, there is insurance "against non-departure or flight delay"
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answered 7 years ago
Time shifts are not uncommon for charters. And in the contract very often such a nuance is not stipulated at all. And rest is counted in nights, and not in days, not by chance. You will get to the hotel at 9 am or 9 pm - it does not matter, it will still be your first paid night. Therefore, if you are at the hotel before 24 hours of the date indicated in the voucher, then it is unlikely that you will achieve anything.
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answered 7 years ago
and if you get to the hotel after 00-00 hours, at 05-20 in the morning of the next day - does this change something like that? here is the question. According to the charter, everything is blurry, the travel agency is not responsible for the transportation (the contract is on hand). While I want to understand - is there a mechanism to catch on to something or not to waste time. Let gentlemen on the merits of the issue, without water. I myself am able to pour 20 sheets here, but this is useless. There is the fact of a 5-hour delay in the departure of the charter, which is documented, there is the fact of check-in at the hotel at 5 am the next day, there is an agreement with the agent, and that's all for now. The complaint letter to the agent is gone. We are waiting for an answer, we read the necessary documents. Then we'll see if it's worth it or not.
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½
answered 7 years ago
which company to charter from Odessa to Antalya? Yes, if you arrived and checked into the hotel the very next day, this significantly changes the matter. It makes sense to sue the tour operator, because the contract specifies the date from which you will be at the hotel. Friends who have a travel agency told about a trial with a tour operator: a tourist booked a Kervansaray Lara 5 * hotel (sometimes 4 * in reviews), there was a flight delay and upon arrival changed the hotel to WOW Kremlin Palace 5 * (the contract with the tourist says that the operator has the right replace the hotel with an equivalent or better one) - the hotel seems to be lucky 2-3 times more expensive and better, but no, the ATO tourist was not satisfied with the architecture of WOW Kremlin Palace 5 * and he raised a scandal and was relocated the next day Topkapi Palace. When the tourist returned to his native Zhytomyr, he sued for insulting patriotic feelings, reimbursement of the cost of the trip 50% of the cost of the tour and plus 10 thousand UAH for moral damage to each tourist. He won the trial
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answered 7 years ago
Rosa Vetrov company, with an agent, it starts up to no avail, as I said above, I studied the contract, everything is clear there - tour operators are not responsible for transportation, everything is on the shoulders of transport workers. Most likely they have an agreement with them, but I don’t know if I can get to it yet, I think that if I wish, it’s possible. What you wrote a little higher is one of the possible developments of events, but you can’t apply it to our case. Therefore, I created a thread here with a question, maybe someone has already passed this path and will give an effective algorithm for the next steps
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answered 7 years ago
Link to the Air Code of Ukraine articles on compensation http://zakon3.rada.gov.ua/laws/show/3393-17/page5
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answered 7 years ago
The Air Code of Ukraine deals with the delay of scheduled and charter flights, paragraph 2 of Article 103 of Section XIII "... The provisions of this section apply to passengers (scheduled and charter flights) .. "
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answered 7 years ago
code read, Article 106. Compensation to passengers in case of delay seems to be painted, but there are no answers to specific questions. Prescribed for carriers, but the information is taken into account. Blurred terms and definitions in the code itself, we must not forget who writes them and who accepts them, and we must not have illusions about our justice. Thanks
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answered 7 years ago
Can you please tell me which carrier you flew through? joint up compensated us for half a day of accommodation, anex tour - no
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answered 7 years ago
The people were completely dumbfounded. **The charter flight from Odessa to Antalya was postponed for 5 hours for no apparent reason** What is this? Are you going to decide which reasons are visible and which are not? He is a charter and a charter in Africa. 5 hours is nothing.
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4
answered 7 years ago
Alexandr-, you are not politically correct in relation to representatives of a country - a member of the European Union!
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answered 7 years ago
Let's not swear here, and there is enough shit around. We flew on a tour operator Joy Nap, carrier Roza Vetrov, as far as I understand, a Turkish company. As for the court, it's too early to say, you need to understand the perspective, which is why I created a branch. Joey wrote back tonight that there was no compensation in this case. Let it be for now
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answered 7 years ago
I agree completely with Lena: "Charter flights under the contract have the right to transfer within 24 hours without compensation." Don't waste your nerves.
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answered 7 years ago
Say thank you that in general somewhere, someone will fly .... demand compensation))))
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answered 7 years ago
for Kolhoznic - In Russia, the charter flight from Sochi to Aleppo was also delayed ...
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2.5
answered 7 years ago
Join up , everything is clear. Last year, an employee was moved not only the time of departure, but also the airport, instead of Boryspil, departure from Zhulyan, this is 8 hours before the flight, and there was a surprise upon arrival in Antalya, they changed the hotel in Antalya to a hotel in Belek.
And why is compensation not provided because the contract says exactly the start date of your tour, if you got to the hotel at 5:20 the next day, the flight should have been the next day, and the date of the tour indicated in the contract
And why is compensation not provided because the contract says exactly the start date of your tour, if you got to the hotel at 5:20 the next day, the flight should have been the next day, and the date of the tour indicated in the contract
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answered 7 years ago
Air Code of Ukraine Article 65. Termination of the agreement on air transportation at the initiative of the passenger
The passenger has the right to refuse air transportation and get back the amount of money in the manner prescribed by the legislation of Ukraine. http://zakon3.rada.gov.ua/laws/show/3167-12/page2
The passenger has the right to refuse air transportation and get back the amount of money in the manner prescribed by the legislation of Ukraine. http://zakon3.rada.gov.ua/laws/show/3167-12/page2
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answered 7 years ago
The airline has the right to reschedule a charter flight within 24 hours without any compensation.
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answered 7 years ago
agent_borabora, why repeat already written information? Also, 2 weeks later?
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answered 7 years ago
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