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Change of hotel upon arrival at the airport
We took a tour on October 16, TO Anex Tour, a notification came from Anex that the hotel was closed from October 9th. They did not agree to the proposed replacement, so they offered 2 lines. As a result, the flight was rescheduled for October 2 to the same hotel. Everything is clear in the contract: they have the right to replace a hotel of the same category. But not the fact that they will not replace the hotel upon arrival. Question: what to do if, for some reason, we are not satisfied with the replacement or resistance is pointless, since there is a replacement clause in the contract? Thanks to all!
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Answers • 48
For me, the contract was signed, which means we agreed to the terms of the contract. Well, the rest is what can be done amicably on the spot!
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answered 8 years ago
if you signed a contract that contains a replacement clause, it is useless to resist. Unfortunately, indeed a number of hotels (not only from Anex) close the season faster. Although tours were sold here. Or the hotels have stopped working (it is quite possible that the already implemented tours have also gone under overbooking. And tourists will have to be content with another option)
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answered 8 years ago
It is literally written that in case of impossibility of accommodation in this hotel, it is possible to stay in a hotel of the same category or the highest without additional payment. Isn’t such a clause spelled out in every contract, I thought it was a standard contract. True, we have been cooperating for several years with almost one TA, but in other contracts, approximately the same clause was indicated.As I thought, we will have to negotiate on the spot, but here everyone has their own experience))).
For several years we have changed the hotel once and then to the best one, we fly three times a year. It's just that this year we get under the closure of the hotel, so doubts take over.
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answered 8 years ago
This year's season is a total force majeure. In Turkey, a huge number of hotels did not open at all, some totally cut the concept and set dumping prices - such hotels are filled to capacity, but mostly local. Many hotels closed after the events of July 16, as hotel managers and owners were arrested "for involvement." Anything can happen - a hotel change, a flight rescheduling, and even airlines. We were in Kemer for 3 weeks in June and in Alanya the last week of August. In June, the tour operator "gave" our friends three days of rest at the hotel, rescheduling the flight, because the seats on the flight were simply not redeemed. Some acquaintances, on the contrary, "cut" their vacation by almost a day, transferring the flight. For some, they changed the airline and the airport of arrival: people flew from Boryspil, returned to Zhuliany. Crisis, what can you do. You just have to get through it.
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answered 8 years ago
So we are not going to worry about flying, but to rest). We tune in to the best.)
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answered 8 years ago
With the replacement of the hotel on the spot will not agree. This is a dumb option. Now the situation is such that many hotels have stopped selling package tours even for September. They are still available with direct booking, but mostly go to the Turks for the domestic market. That. what was available a week ago is already in the stop until the end of the season today
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answered 8 years ago
Another nuance: if your hotel closes the season on 9.10 and you fly in the last week before closing, there is already a risk. The last week before closing - almost always with poor food and with the situation around that "that's it, the hotel is closed" - hotel rooms are being preserved, piers are being dismantled, a minimum of staff, etc.
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answered 8 years ago
One consolation is that the hotel is "German" and this will somehow affect, and also the fact that now the price of the tour is almost twice as high as we took. In any case, we tune in to the positive. ,
musja7, but that not in all TA agreements this item is spelled out for replacement,? I thought it was typical.
Thanks everyone for the replies.
musja7, but that not in all TA agreements this item is spelled out for replacement,? I thought it was typical.
Thanks everyone for the replies.
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answered 8 years ago
It seems to me, or I console myself) that all hotels in Turkey go into economy mode in October, in the sense of those that have not switched to it before. Every year it was a "velvet" season for us, and this year, probably, this is not so. Still, we tune in positively).
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answered 8 years ago
Pusya66, but you are not flying according to the fortune system, let them write in the application which hotel to replace, you will at least know where you are going otherwise and the price should be lower.
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answered 8 years ago
newpast, and how does TA know in advance about some new circumstances that have arisen, TA writes down my hotel specified in the contract in the application.
We were offered THAT two hotels to replace, we did not agree, then we rebooked for another date in this hotel.
We were offered THAT two hotels to replace, we did not agree, then we rebooked for another date in this hotel.
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answered 8 years ago
I had a situation like this, I asked for the address of the hotel I was supposed to go to, because. the tour was without a transfer, the travel agency could not give the address of the hotel, I wrote a statement that I could not go to the hotel without an address, the agency returned the money. Perhaps my experience will be useful to you, because you are flying to the village to your grandfather, aren't you? don't know where they'll take you?
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answered 8 years ago
newpast, and in your contracts with TA there is a paragraph for replacing the hotel:?
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1.5
answered 8 years ago
No not like this. I have a hotel in the contract, and a transfer, and the type of room and date. When I signed the contract, my hotel was supposed to work until the end of October, but then the management (after the conclusion of the contract) of the hotel decided on an earlier closing date, so MOT suggested replacement. Even upon arrival at the airport, you can find out about the replacement of the hotel, there may not be places, etc.
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answered 8 years ago
You write: "may not be available, etc.". If the hotel confirmed availability to you, then where does it put your confirmed place? What is this confirmation for then? after all, only after confirmation, the travel agency transfers the money to them. My situation was that the hotel did not give confirmation, which means the travel agency did not have time to throw money at them, because there are no places. Therefore, they returned the money to me. And to transfer the money, the hotel took it and then suddenly changes the concept and refuses you. Something is wrong here. In my opinion, they don’t want to return the money to you, but they want to foist something else. I don’t know what to tell you
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answered 8 years ago
let the letter from the hotel show you that the hotel is refusing you and show the reason for this, otherwise it is an agency talking shop
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answered 8 years ago
I had a similar problem! At the Antalya airport, I was confronted with the fact that the hotel was closed. and they take me to another! I bought a tour in the center of Kemer, but they replaced it with Beldibi (village). The hotel is also 4 *, but it is completely different......
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answered 8 years ago
newpast is the concept of overbooking - resale of seats. When a hotel sells more seats than it can provide (this happens in the hope that someone will not come. In some hotels, 10% of the seats are sold above the norm. Then preference is given to the one who paid for the tour more cost, or to regular customers of the hotel.Sometimes regular customers extend their stay for cash at a good price.Then the operator will also know about the force majeure last
Unscrupulous tour operators do this (Join did this more than once): they sell the hotel to everyone indiscriminately. With an excess of the number of seats. And for another hotel (reserve) - they deliberately inflate the price. And then they present it to tourists under the sauce "there are no places in the first hotel, but here we provide you with places in a hotel that is more expensive than yours without any additional payment).
It is best, of course, to sign a contract. which is not just a paragraph about a possible replacement of the hotel. and where are the options for specific hotels to change. Then you know what you can count on.
Unscrupulous tour operators do this (Join did this more than once): they sell the hotel to everyone indiscriminately. With an excess of the number of seats. And for another hotel (reserve) - they deliberately inflate the price. And then they present it to tourists under the sauce "there are no places in the first hotel, but here we provide you with places in a hotel that is more expensive than yours without any additional payment).
It is best, of course, to sign a contract. which is not just a paragraph about a possible replacement of the hotel. and where are the options for specific hotels to change. Then you know what you can count on.
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answered 8 years ago
But this is not beneficial for everyone.
Last year, TUI with Hydros (their exclusive hotel at that time) had such a situation that the hotel itself resold almost 80% of the places for the high season to France at a higher price. And all TUI tourists from our countries fell under this same overbooking. The first situations were shocking, because the hotel itself put the tour operator under such conditions already upon the arrival of tourists. And I had to urgently look for a replacement. Some tourists were lucky: just then only the Luxury zone was opened in another TUIV exclusive hotel. And it wasn't filled. Since it was necessary to decide urgently, TUI provided tourists with this Luxury zone in another hotel (and there the cost is 2.5 times higher than paid). In the future, the tour operator offered tourists who bought tours here, but had not yet gone, either to replace the hotel with a choice from the list, or to return the money. there was no time and opportunity to buy something worthwhile for that money already in the high season.
Last year, TUI with Hydros (their exclusive hotel at that time) had such a situation that the hotel itself resold almost 80% of the places for the high season to France at a higher price. And all TUI tourists from our countries fell under this same overbooking. The first situations were shocking, because the hotel itself put the tour operator under such conditions already upon the arrival of tourists. And I had to urgently look for a replacement. Some tourists were lucky: just then only the Luxury zone was opened in another TUIV exclusive hotel. And it wasn't filled. Since it was necessary to decide urgently, TUI provided tourists with this Luxury zone in another hotel (and there the cost is 2.5 times higher than paid). In the future, the tour operator offered tourists who bought tours here, but had not yet gone, either to replace the hotel with a choice from the list, or to return the money. there was no time and opportunity to buy something worthwhile for that money already in the high season.
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answered 8 years ago
lenchikkazim. where did you buy and where did you end up? Who is the tour operator?
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answered 8 years ago
European tour operators also sign their own contracts with hotels drawn up by employees of the legal department. These contracts spell out the amount of penalties for any hint of an overbooking situation. Ours, not all, but mostly conclude agreements provided by hotels. And therefore, when there are not enough places, they will accommodate foreigners first of all, and we are as lucky. You can put pressure on pity, negotiate in a good way, demand and, maybe, “Ivanov”, who was also booked a room and settled, will be deleted. "Petrov".
Therefore, in almost all contracts there is a clause on the replacement of the hotel, only some tourists do not always read it carefully.
Therefore, in almost all contracts there is a clause on the replacement of the hotel, only some tourists do not always read it carefully.
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answered 8 years ago
lenchikkazim. where did you buy and where did you end up? Who is the tour operator?
I don't remember the tour operator. I fly often, and the Mira Olimpos Beach Hotel was replaced by the Marinem Diana Hotel with a terrible location
I don't remember the tour operator. I fly often, and the Mira Olimpos Beach Hotel was replaced by the Marinem Diana Hotel with a terrible location
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answered 8 years ago
Now it means that this is the name of Mira Olimpos Beach, before Olympos, you probably would have been upset too, because Olympos has a service below -10, E. coli, it was closed 3 times for this, the only biggest plus is the location - the center of Kemer and 30 seconds to the sea to go , but there is practically no territory, this is the very first hotel that was built in Kemer. So you didn’t lose much, and even there the rooms go deeper into the hotel and the windows are also located.
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answered 8 years ago
newpast, The world was filmed a year ago even in the Examiner. The hotel, of course, is very weak. But unfortunately. Marinem Diana is not better at all. Yes, and taking into account the fact that people bought a tour to the World, like the Kemer-center hotel, they can also be replaced with a poor hotel, but also in Beldibi, there is little joy. So vacationers definitely didn’t win here: the service is like in the World, and the rest (location, beach) is worse. Actually, Marinem Diana was not supposed to open this year. In 2016 it is closed. Probably. just a situation from past years of rest.
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answered 8 years ago
musja7, you described the situation so amazingly accurately, I got into it 2 times. Once in a hotel in the center of Kemer (Arikan, Adonis former) I sat on a chair for a day, 2 more huge buses with tourists and there were already 20 tourists scandalous, they called the police. Before that in 2010 (I wanted to try 3 * cheap LA VIE). So they argued that it was the manager’s mistake, but before that the same owner told the same thing at the LA VIE hotel. Instead of 100 people, they drove 1000 people to the hotel, then brazenly settled in the same lavie dump, they asked for deria deniz (this hotel seemed like paradise to people), they shoved it in Chamuyevo, and in Goynuk, beldibi, in this stinky Ares, people lived for a week just on sunbeds near the pool. The food was disgusting, I don’t even say about alcoholic drinks, whoever wanted, tea and coffee, they weren’t there at all, there was no one to clean up, the garbage was hidden in the showers near the dining room and simply stored on the floors at random. And the most interesting, the same operator TUI and the same hotel owner Iskander.
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answered 8 years ago
The hotel guide came a week later, pretended that she did not know anything, people almost tore her to pieces, because many were in a foreign country for the first time and no one helped them. In my opinion, the hotel guide system does not work at all, because the guides are fed and silent they don’t tell you what’s going on in the hotel. The most interesting thing I had been in this hotel for a year before and everything was great there — the location near the hotel (center), rooms, food, service. people and so ruin the hotel for the season, make a dump out of hotels. And how much stress do people have? So they already practice this at 5 *. Well, well, if you directly order a hotel directly without intermediaries, they can also throw it? It turns out that even at 5 * he is not insured against this, and if Iskander also bought or rented hotels, as he boasted that he had many different hotels in different regions and 3 *, 4 *, 5 *. We went to eat for our own in a restaurant on the corner, right in front of these hotels. It turns out that in Turkey you can’t rest like you used to.
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answered 8 years ago
newpast with TUI specifically with Hydros was the hotel's fault. Last year, the hotel drove tours to the French, who were willing to pay more. It's just banal that the hotel resold the places. After that, TUI removed Hydros not only from its exclusive hotels, but also didn't work with them this year at all.
This year TUI had such a situation with Papillon Belleville. I don’t know whose fault it was (because not only TUI flew in with Belleville at that time), but the fact remains.
This year TUI had such a situation with Papillon Belleville. I don’t know whose fault it was (because not only TUI flew in with Belleville at that time), but the fact remains.
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answered 8 years ago
Was from August 30 a week in Kemer. The same situation. I bought a "Come with us" tour from Joinup. At the Antalya airport, by chance (that is, they didn’t tell me anything, and the representative of the jointup told the driver to take me to the wrong hotel at all that I ordered) I found out about the replacement of the hotel ... They said to my indignation that there were no places in my hotel and She indicated a completely different hotel for me. For all questions, they sent me to the Ukrainian side ... The Ukrainian side ("Let's go with us") made me guilty, that, like, why did I go to this hotel if I had another one in my voucher ... In the middle of the second clarification, the hotel guide told me that this situation is due to the fact that my hotel had a very late check-out of previous tourists...
Yes, they put me in a hotel of equal star rating (3 *), but much further from the beach ...
There were several other families in the hotel with the same situation and they were all from Joinup too...
Yes, they put me in a hotel of equal star rating (3 *), but much further from the beach ...
There were several other families in the hotel with the same situation and they were all from Joinup too...
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answered 8 years ago
LLL_17, I wrote more than once on the forum this year that buying a tour from Join is always a risk for a tourist. And a tourist. agreeing to their dumping prices, he knows what he is getting into. This is one of the most unreliable tour operators. In your situation, "Come with us" is only a travel agent who sells the finished product of the tour operator. He can work with 10 other tour operators, but choosing a hotel. they should give information to the tourist from which tour operator he is offered. And here the fault is partly of the tourist, who simply agrees to the cheap price of an unreliable operator. Therefore, he takes risks. the fault of the travel agency will be if they did not provide you with information about the tour operator. They did not pay attention that you are buying a tour from him. For everything else (relocation, improper meeting by the host, the tour operator is responsible). Since June (and not only this year) there is a lot of information on the Internet about how Join works. So no, our people are still being led for free.
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answered 8 years ago
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