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Didn't fly away rescheduled departure time, tour. The agent didn't tell me! What to do? Who is guilty?
Today we didn’t fly to Turkey! The story turned out to be strange and offensive! I haven’t been on vacation for a long time! So we decided to go, because before that I was very sick (sinusitis)! They wanted to leave quickly, asked the child to leave school, found a hotel, paid on October 1! And we are getting ready to relax! The travel agent sent me vouchers and insurance by mail, I printed them out (because it is located in another city, I and my friends flew from it more than once)!
The day before departure, I called her and agreed on the departure time: 10.00! At 8.00 we rushed to the airport, I went to check in, and they told me: "Your plane left at 4.40 in the morning!". The meaning of this phrase did not reach me well, it was hard to believe!
Now the point is: it turns out that the departure time was changed on October 1, I checked the voucher for my full name, and I didn’t even know where to look, okay, I don’t understand (that’s why we contact the travel agency), but the agent owner of the travel agency is more 10 years.
Now the money for the hotel and the flight are paid, they are not going to return them to me, the return flight is paid
The day before departure, I called her and agreed on the departure time: 10.00! At 8.00 we rushed to the airport, I went to check in, and they told me: "Your plane left at 4.40 in the morning!". The meaning of this phrase did not reach me well, it was hard to believe!
Now the point is: it turns out that the departure time was changed on October 1, I checked the voucher for my full name, and I didn’t even know where to look, okay, I don’t understand (that’s why we contact the travel agency), but the agent owner of the travel agency is more 10 years.
Now the money for the hotel and the flight are paid, they are not going to return them to me, the return flight is paid
Translated automatically from Russian. View original
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Answers • 285
What time is written on the voucher? This is the question - who is to blame.
What to do - call and ask the nearest reception / with a surcharge in this situation / - that would be my decision.
But - you decide!
What to do - call and ask the nearest reception / with a surcharge in this situation / - that would be my decision.
But - you decide!
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3.5
answered 9 years ago
I understand my business, and I don’t want to understand it, the task was to inform me and pay attention to the change in time (that is, she didn’t look at it at all), she didn’t do this! There are not so many flights from Minsk! and she stopped picking up the phone at all, citing that she had a day off!
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1
answered 9 years ago
The author, you will still find yourself "guilty" as most contracts are spelled out. The client of the type must specify the flight departure time
The departure time was also changed dozens of times, but usually later.
If I were you, I would take my packed bags and buy tickets there so that my accommodation and return tickets would not be lost. Don't waste time. This is what all late travelers do.
BUT this is if you have paid for an expensive hotel, if it is cheap, then there is no reason to pay for avai tickets
Option for today 10/5/2015
Flight Minsk - Antalya at 16:00 price 341$ Turkish Airlines
If you fly tomorrow 6.10-.2015 - then Belavia
price 238 $ There are 5 flights in the morning with an interval of 2 hours, all at the same price, the first at 6:45
The departure time was also changed dozens of times, but usually later.
If I were you, I would take my packed bags and buy tickets there so that my accommodation and return tickets would not be lost. Don't waste time. This is what all late travelers do.
BUT this is if you have paid for an expensive hotel, if it is cheap, then there is no reason to pay for avai tickets
Option for today 10/5/2015
Flight Minsk - Antalya at 16:00 price 341$ Turkish Airlines
If you fly tomorrow 6.10-.2015 - then Belavia
price 238 $ There are 5 flights in the morning with an interval of 2 hours, all at the same price, the first at 6:45
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7
answered 9 years ago
we have a corral, their flight is only 6.10, are these prices for one hour?
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answered 9 years ago
"... and the time I didn't even know where to look, okay, I don't understand..." (c)
================================================= =====
Supertourist)))
Yes, you can only ride the tram.
================================================= =====
Supertourist)))
Yes, you can only ride the tram.
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8.5
answered 9 years ago
Write the name of your travel agency. The enemy must be known by sight. it will help others not to get into a similar situation.
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3
answered 9 years ago
If the time is indicated in the voucher and you did not see it, then you are definitely to blame.
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3.5
answered 9 years ago
In fact, this happens in all travel agencies! You need to be careful, get more information, at least by reading reviews about trips. Sad, of course!
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answered 9 years ago
In my opinion, the departure time is not indicated in the voucher. There is an e-ticket for this.
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1
answered 9 years ago
And in general, if you want to relax - urgently buy tickets at your own expense and go.
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1
answered 9 years ago
We, always after receiving the documents, open the airport website at home and follow our flight, until we leave the house.
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3
answered 9 years ago
What kind of "tourist" are you so irresponsible ... you yourself say - you have flown before ... I am here a day before departure and a day or two before departure from there I monitor the movement of the flight almost every minute ...
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3
answered 9 years ago
You need to fly away somehow, and upon arrival deal with the agency. Then they, perhaps, at least compensate for the cost of new tickets. If there was a new time in the voucher, the hell with two you will sue something.
In general, the first time I hear that they changed the time to an earlier one !!!!!!!!!! After all, not everyone lives in the airport zone))) Someone is traveling from other cities !!!
In general, the first time I hear that they changed the time to an earlier one !!!!!!!!!! After all, not everyone lives in the airport zone))) Someone is traveling from other cities !!!
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½
answered 9 years ago
That's why you need to track for a day - at least !!! And not to sit quietly on the priest until the last, hoping for an aunt who doesn’t care about other people’s problems ... she, you see, has a DAY OFF!!! But the negative experience also taught me something, this situation could happen in a more serious situation.
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1
answered 9 years ago
For the last 24 hours, I generally track the departure time on the airport’s online scoreboard and on the airline’s website.
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answered 9 years ago
I myself flew from this company and my mother more than once! And I don’t want to fly anymore, I woke up this morning and made a decision for myself! Everyone writes this is not like that, but I asked for advice, not attacks!
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½
answered 9 years ago
And yes, from Minsk a trace. flight, only tomorrow from Coral Traval, but you can’t buy a ticket for other charters, and I raised all my friends at the airport, it’s impossible! they don’t see charters at all !!! In other firms, they told me this: "It's her fault, but only your agent can buy a charter ticket from Minsk!"
They had such a case, an agent girl bought tickets for tourists at her own expense and they flew away, but it was in Moscow, (a bunch of charters), and here .............
They had such a case, an agent girl bought tickets for tourists at her own expense and they flew away, but it was in Moscow, (a bunch of charters), and here .............
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answered 9 years ago
Well, they give you advice - for the future, TRACK YOURSELF !!! You can say goodbye to money - for sure! And if you don’t like people’s opinions - and this could have been foreseen, knowing Internet communication, you didn’t have to contact ... you are our touchy ... You messed it up yourself, but someone is to blame ... probably "Putin" ...
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5.5
answered 9 years ago
Ahhh, so you, knowing that some "girl agent" had already bought a ticket at her own expense, decided ... In general - well done!
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1
answered 9 years ago
Dear adviser! 1. Please note !!!! I am not from Russia
2. I'm not touchy! I posted my story for advice, because there are travel agencies on this site, and not for "smart statements" that I know about myself! Smart wagon, but little sense!
2. I'm not touchy! I posted my story for advice, because there are travel agencies on this site, and not for "smart statements" that I know about myself! Smart wagon, but little sense!
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1
answered 9 years ago
no, I'll buy it for mine, haha, the mood is shit, tickets at my own expense again turn out to be shit And the rest of the rest will also turn out to be shit! The alignment is SUPER!!!! You are my advisers!!!!
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answered 9 years ago
And to the agent for my vacation, for a long time, oh, how long I will say "thank you"
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answered 9 years ago
I don’t understand what kind of claims some here express against the travel agency? The man had printed documents in his hands, including electronic tickets, presumably. The departure time is indicated in black and white. And if it is indicated there still old, it does not mean ANYTHING. This year, our departure time has changed twice and just earlier. Everything is perfectly tracked on the tour operator's website, in our case it was Sanmar. But besides this, always a day before departure, you need to check the online scoreboard on the airport website. I do not understand the claims of the author of the question to the travel agent and to those around him at all. Claims should be only to themselves. a travel agent can have 100 tourists on different flights to different countries. He should not and will not track changes in flights and call his tourists. You always need to keep track of your flight.
They just paid for their gouging, there is nothing to add here.
They just paid for their gouging, there is nothing to add here.
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8.5
answered 9 years ago
The human factor played here.
As I understand it, all the same, in the voucher the time is indicated not 10, but 4 in the morning, right?
But you relied on the words of your travel agent.
You understand that you are not the only tourist with your agent. And she, elementary, could just mix up the time.
For example: When you buy a ticket at the box office, knowing that the train will leave at 10.00, and it has been running an hour earlier for half a year already. Will you blame the cashier?
I don’t know about you, but I almost know my vouchers by heart (tickets, hotel, airline, time and date of departure)
This is all I need .... I don’t blame you, but we are all people, and we tend to make mistakes, but shifting all responsibility to your agent is not right. And legally, you won't get anywhere. And everything else is purely on the CONSCIENCE of your agent
As I understand it, all the same, in the voucher the time is indicated not 10, but 4 in the morning, right?
But you relied on the words of your travel agent.
You understand that you are not the only tourist with your agent. And she, elementary, could just mix up the time.
For example: When you buy a ticket at the box office, knowing that the train will leave at 10.00, and it has been running an hour earlier for half a year already. Will you blame the cashier?
I don’t know about you, but I almost know my vouchers by heart (tickets, hotel, airline, time and date of departure)
This is all I need .... I don’t blame you, but we are all people, and we tend to make mistakes, but shifting all responsibility to your agent is not right. And legally, you won't get anywhere. And everything else is purely on the CONSCIENCE of your agent
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6.5
answered 9 years ago
In addition, I would like to note for some who advise buying tickets for the next flights. The airline has the right to cancel e-tickets BOTH ENDS if the person has not checked in in the city of departure for HIS flight. therefore, 90% that the author of the question will not get to the return charter either. And once again, thank you only to yourself.
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4
answered 9 years ago
Not everything is so clear. My travel agent the day before departure and on the day of departure necessarily calls back and confirms the flight. And he also asks how we got to Kyiv and whether everything is in order with us))) Therefore, I don’t really look at vouchers either. Now I will))))))
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5.5
answered 9 years ago
And remember, the vouchers do not indicate the time of departure.
There are e-tickets for this. And in order not to be late for your flight, there should be more of these, like them ... BRAIN, here !!!!
There are e-tickets for this. And in order not to be late for your flight, there should be more of these, like them ... BRAIN, here !!!!
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9.5
answered 9 years ago
Why did you even come here for advice? She has already called everyone, she knows everything and so - why cry, whine even here? Deprived of attention??? And dear "advisers", let's chip in for a poor girl on vacation in Turkey, huh? Weak??? In our country, they like to appeal to mercy on the Internet, exposing their accounts and card numbers ...
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1
answered 9 years ago
People, why did you jump on vnpdstar? How long have we all become such experts? Such a situation could happen to love of us earlier during the first trips.
The author has option number 1 to fly by flight - a little expensive
Option number 2, you can buy a ticket for a charter cheaply, and if you contact the tour operator, you can even "plant for free" - there are 2-3 empty seats in each charter, especially since it's not quite the season now.
In any case, suing a travel agent has no LEGAL meaning.
Although purely humanly - a normal travel agent who values u200bu200bhis reputation should take care of his customers.
The author has option number 1 to fly by flight - a little expensive
Option number 2, you can buy a ticket for a charter cheaply, and if you contact the tour operator, you can even "plant for free" - there are 2-3 empty seats in each charter, especially since it's not quite the season now.
In any case, suing a travel agent has no LEGAL meaning.
Although purely humanly - a normal travel agent who values u200bu200bhis reputation should take care of his customers.
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8.5
answered 9 years ago
To Alexandr, I don’t know what is in your vouchers for 2009, but in my vouchers (of course, there is a separate flight) arrival time and departure time are indicated
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1
answered 9 years ago
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