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Canceled the tour 3 days before departure!
Good afternoon! We booked a tour for tourists to Turkey with a departure on 06/14/2015 in the amount of 130,000 rubles, due to the fact that the tourist was hospitalized on 06/11/2015, the tour was canceled by the Tour Operator, after an application to minimize the actual costs incurred, the TO issues a fine of 60,000 rubles and explains that the hotel 3 the days were not sold, including air tickets, although on June 12, 2015, when we wanted to book other tourists for these dates, there were no seats for the return flight in the system! Can you please tell me if I can sue? What are the chances of tourists getting their money back? How is the procedure, what is required?
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Answers • 3
Again, what does the agreement between you and the tourists say about this, what are the rights and what are the obligations between the signatories. How will you prove in court that you tried to replace these tourists with others? It will not work to refer to the system, there probably were no personal contacts (by replacement).
Personally, I had a case when, before the flight itself, I fell ill and was hospitalized in the hospital. Only because I had insurance against non-flying, the insurance company reimbursed my costs, but it cost me three months of red tape.
So, what else to carefully study the contract and, preferably, with a legally competent person, and then decide.
Personally, I had a case when, before the flight itself, I fell ill and was hospitalized in the hospital. Only because I had insurance against non-flying, the insurance company reimbursed my costs, but it cost me three months of red tape.
So, what else to carefully study the contract and, preferably, with a legally competent person, and then decide.
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answered 9 years ago
Everything is written in the contract.
But usually for the cancellation of the tour, even for objective reasons, there is a 100% penalty, i.е. don't return anything.
Some stable operators still return some funds, despite the contract.
A full refund is possible only if you have "Insurance against non-departure".
But usually for the cancellation of the tour, even for objective reasons, there is a 100% penalty, i.е. don't return anything.
Some stable operators still return some funds, despite the contract.
A full refund is possible only if you have "Insurance against non-departure".
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answered 9 years ago
