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What to do if the manager made a mistake when filling out the tour
Bought a tour today. When filling out the documents, the manager announced the time of departure in the morning, we were satisfied with the time. The tour was paid for and only later they saw that the departure time was in the evening. There are no tickets for the morning on the tour operator's website, only with a surcharge for business class. Departure in the evening categorically does not suit ((The documents have not yet been made to us, we have a cashier's check in our hands. What to do in this case? Is it possible to return the money?
Translated automatically from Russian. View original
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Answers • 8
In addition to the cash receipt, you must have an agreement with applications in your hands. If you are categorically not satisfied with the departure time and do not want to pay extra for a business class, contact the maintenance manager, if it was yesterday, the money should be returned, but before going to the maintenance, carefully read the terms of the contract, it is important how many days before the expected departure you signed the contract.
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answered 10 years ago
If the departure time is so important that you are ready to give up your vacation, then the money can be returned. The main thing to understand is that in another agency you will also not be able to pick up the flight you need for this date.
You have two options:
- Discuss in the same agency rebooking the tour for other dates or to another country, if there is at least a month before departure, then everything can go without any loss of money.
- cancel the tour and demand a refund. In most cases, the lower time limit for penalties is set 30 days before departure and is about 10 - 25% of the cost of the entire tour. Further - more, up to a 100% refund - if the refusal occurs 3-5 days before departure. A refusal received before the 30-day period is either not penalized or entails the payment of minimum penalties in the amount of $ 10-20.
And if we add the relation of the law to this, then:
1. You have the right to withdraw from the contract at any time in accordance with Article 782 of the Civil Code of the Russian Federation, but subject to reimbursement to the travel service provider of the actual costs of organizing the trip. But the tour operator may refuse to provide the service only if the tourist is fully compensated for the losses incurred.
2. You have the right to request information from the travel agent regarding his actual expenses for your trip. Failure to provide information or providing knowingly false data entails the responsibility of the travel service provider in accordance with the legislation of the Russian Federation.
3. For providing information that does not correspond to real costs, you have the right to sue both the travel agent and the tour operator. Moreover, given that most often it is the tour operator who bears the real costs, you can ask him to confirm the information that the travel agent provided you.
4. In accordance with paragraph 6 of Article 1 of the Consumer Rights Protection Law, the tour operator is liable to tourists for the actions or omissions of third parties. Thus, you have the right to demand compensation from the tour operator in court for non-compliance with this condition.
5. The introduction of conditions on the withholding of a part of the amount (fixed or percentage) paid for a tourist voucher, depending on the date of refusal, is illegal in accordance with Part 2 of Art. 14.8 of the Code of Administrative Offenses of the Russian Federation. See Rule 1.
6. You have every right to refuse a trip to a country in which there is a threat to the safety of your life and health, as well as your property (military operations, natural disasters, etc.) by terminating the contract in court before the start and even during the trip according to paragraph 8 of Art. 1 Law. In the first case, you are entitled to a refund of the total amount of the tour package, in the second - a part proportional to the cost of the price of services not provided in connection with the termination of the transaction.
You have two options:
- Discuss in the same agency rebooking the tour for other dates or to another country, if there is at least a month before departure, then everything can go without any loss of money.
- cancel the tour and demand a refund. In most cases, the lower time limit for penalties is set 30 days before departure and is about 10 - 25% of the cost of the entire tour. Further - more, up to a 100% refund - if the refusal occurs 3-5 days before departure. A refusal received before the 30-day period is either not penalized or entails the payment of minimum penalties in the amount of $ 10-20.
And if we add the relation of the law to this, then:
1. You have the right to withdraw from the contract at any time in accordance with Article 782 of the Civil Code of the Russian Federation, but subject to reimbursement to the travel service provider of the actual costs of organizing the trip. But the tour operator may refuse to provide the service only if the tourist is fully compensated for the losses incurred.
2. You have the right to request information from the travel agent regarding his actual expenses for your trip. Failure to provide information or providing knowingly false data entails the responsibility of the travel service provider in accordance with the legislation of the Russian Federation.
3. For providing information that does not correspond to real costs, you have the right to sue both the travel agent and the tour operator. Moreover, given that most often it is the tour operator who bears the real costs, you can ask him to confirm the information that the travel agent provided you.
4. In accordance with paragraph 6 of Article 1 of the Consumer Rights Protection Law, the tour operator is liable to tourists for the actions or omissions of third parties. Thus, you have the right to demand compensation from the tour operator in court for non-compliance with this condition.
5. The introduction of conditions on the withholding of a part of the amount (fixed or percentage) paid for a tourist voucher, depending on the date of refusal, is illegal in accordance with Part 2 of Art. 14.8 of the Code of Administrative Offenses of the Russian Federation. See Rule 1.
6. You have every right to refuse a trip to a country in which there is a threat to the safety of your life and health, as well as your property (military operations, natural disasters, etc.) by terminating the contract in court before the start and even during the trip according to paragraph 8 of Art. 1 Law. In the first case, you are entitled to a refund of the total amount of the tour package, in the second - a part proportional to the cost of the price of services not provided in connection with the termination of the transaction.
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answered 10 years ago
Thank you very much for the information! We will try to rebook for other dates, I hope not all is lost)
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answered 10 years ago
Unscrupulous travel agents are often "mistaken". Therefore, after the ordering procedure, it is better to once again clarify whether the hotel, room type, number of nights, dates and times of departure have been set. Better to be known as a meticulous tourist than to prove them wrong later.
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2.5
answered 10 years ago
Sometimes agents do not pay attention to the time of departure, they work for days))))) Sometimes if you booked with an agency, the operator can reschedule the flight after all, this is a charter, in any case, you need to talk to your travel agent.
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1.5
answered 10 years ago
I want to defend the travel agent. When booking a tour, the tour operator could change the departure time, this happens. And it is not a fact that with a new booking you will not have this situation again. Sometimes the agencies themselves find out about the postponement of the departure 2-3 days before the start of the tour. This is a charter. If time is of the essence, take regular flights.
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answered 10 years ago
I would like to add that some tour operators offer a "flight specification" service. You are flying on a charter flight, but you are put on a specific flight that you choose with your agent when booking. The cost of the service is 30-80 dollars / euro, depending on the tour operator, destination, airline.
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answered 10 years ago
Terrible agency, if you don't want to ruin your vacation, don't go there! 06/05/2017 made a contract, paid for a tour to Tunisia (the flight was supposed to take place on 06/09/2017). Departure from Kazan, arrival in Kazan, as a result, specialist Elena called and said that we were flying to Moscow and returning home at our expense, which did not suit us. As a result, our tour was canceled without our knowledge, and we are not flying anywhere. If you value your vacation, do not contact this terrible agency!
Here are the coordinates: Kazan, BC On Ibragimova, Ibragimova Avenue, 58
Here are the coordinates: Kazan, BC On Ibragimova, Ibragimova Avenue, 58
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answered 8 years ago