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HELP!!! URGENT HELP!!!
Hello! We wanted to relax in Turkey with children (4 people), we bought a ticket from the GTV operator. The flight was at 10-30 in the morning, tickets for the same time arrived in a day. We do not live in Moscow, we have 10 hours to go to it, so I asked the manager for a long time if there would be a transfer of the flight to an earlier date, explained the situation. The answer was not supposed to be ... We left with a margin of 5 hours, already on the way the manager called and said that the flight was postponed 6 hours earlier ... Accordingly, we do not have time, asked to be replaced with a later one, while they are looking, but hopes that they will find very little... Now we are going nowhere and we are thinking what to do???!!! Please advise!
Translated automatically from Russian. View original
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Answers • 6
The tour operator should have put you in advance (a day) about the time of departure. In my opinion, this is their jamb and God forbid they will solve it .......
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answered 10 years ago
Please clarify
1) tickets came to you in a day ... From whom did they come and where
2) read your contract carefully, they don’t have the right to change the flight down in less than a day (as in your case), so they must put you on the next flight
1) tickets came to you in a day ... From whom did they come and where
2) read your contract carefully, they don’t have the right to change the flight down in less than a day (as in your case), so they must put you on the next flight
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answered 10 years ago
Write what happened. Departed as a result? The travel agency must be fully responsible.
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answered 10 years ago
I answer ... We missed the plane, went to the GTV office, after a long wait (they fed us in the office) we found tickets for the next day. We flew to Transaero without additional payments. Rest was reduced by a day, no payments were made to us for this. Tour operator Labyrinth.
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answered 10 years ago
