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Postponing the departure date by a few days.
Good afternoon.
In February, a tour was purchased in Aneks for an early booking promotion (complete garbage, now the tour is cheaper) for the May holidays with a departure on 7.05 for 10 nights. Due to the difficult situation at work, they wanted to postpone the flight for 2 days ahead, but the agent is brainwashing with penalties up to 100%, etc., and time goes by. So far, 30 days before departure, it seems like they sent a request for a calculation.
So I would like to understand whether it is really all that scary, whether the transfer of the reservation is regarded as a refusal and what it really threatens. And can you trust the words of the agent in this case? What is the confirmation that the fine is set legally should be?
Thank you in advance :)
In February, a tour was purchased in Aneks for an early booking promotion (complete garbage, now the tour is cheaper) for the May holidays with a departure on 7.05 for 10 nights. Due to the difficult situation at work, they wanted to postpone the flight for 2 days ahead, but the agent is brainwashing with penalties up to 100%, etc., and time goes by. So far, 30 days before departure, it seems like they sent a request for a calculation.
So I would like to understand whether it is really all that scary, whether the transfer of the reservation is regarded as a refusal and what it really threatens. And can you trust the words of the agent in this case? What is the confirmation that the fine is set legally should be?
Thank you in advance :)
Translated automatically from Russian. View original
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Answers • 3
The first thing you should rely on is a signed contract between you and the operator.
But most often the operator can make concessions if his contract with the hotel allows it.
Your agent formally applies to the operator with a request to reschedule the dates without applying penalties. The operator must formally respond.
Require correspondence between your agent and the operator.
But most often the operator can make concessions if his contract with the hotel allows it.
Your agent formally applies to the operator with a request to reschedule the dates without applying penalties. The operator must formally respond.
Require correspondence between your agent and the operator.
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answered 10 years ago
According to the early booking action, it’s not easy to make transfers and refuse the tour, you face a 100% penalty. But as Borabora correctly wrote, everything can be done if possible (subject to availability). Your agent sends a request to recalculate the tour and you can see all possible options in the correspondence.
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answered 10 years ago
I had a similar situation. We bought a tour for 3, but closer to the date of departure, the price fell by $ 200. We contacted the agency to cancel the purchased tour and buy it cheaper. The agent told for a long time that there would be a large fine and it would turn out not at all profitable. As a result, I asked that they find out everything from TO, and then they gave me the exact amount of the fine. The total fine was $57.
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answered 10 years ago
