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OVERBOOKING - how to protect yourself? how to make a request to the hotel?
Good afternoon dear travelers! I am concerned about the question: I recently read an article about OVERBOOKING!!! ooh that's terrible! I really don’t want to get there :((and I’m going to Turkey just in the middle of the season! Does anyone know how to protect yourself from him??? I heard that you can make some kind of request to the hotel ...??? who anyone in the know???
Translated automatically from Russian. View original
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Answers • 15
not any, but the most common. Call or email them to ask for more information about your booking.
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answered 13 years ago
Write a letter to the hotel, to do this, go to the hotel website and find the email address for communication. It is better to write a letter in English, because. not all hotels have Russian-speaking staff. For example, I used an electronic translator (because I am not sure of my knowledge of English), and then I edited the text of the letter myself. In the text of the letter, indicate your full name, date of arrival, passport data. You will definitely get an answer :)
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answered 13 years ago
thanks :))) it's probably better to write closer to the flight - a week in advance? to have fresh information
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answered 13 years ago
Better write now to get an answer and calm down :) I even printed out the answer before the trip and took it with me just in case :)
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answered 13 years ago
Author — Nikolai Pavlov
Overbooking
If instead of ordinary people robots worked in the hotel reservation service, there would be no overbookings at all, because the main reasons for all overbookings in the world are two human weaknesses: stupidity and greed. Of course, many processes in hotels are already automated. For example, today most hotels use programs to manage the number of rooms and the reservation process, allowing you to create and update reservations, provide information about the availability of rooms, add requests to waiting lists, and perform hundreds of other important operations. However, even smart programs will not be able to protect your reservation if “two sisters, two gentle creatures” get down to business: Greed and Stupidity of a reasonable person who counts money well.
Except in rare cases of force majeure, in normal life, overbooking occurs when two conditions arise at the same time: a period of high demand and the sudden unreasonableness of the hotel. In an effort to make as much money as possible on peak dates, the hotel confirms a risky high number of bookings to tour operators. Sometimes such actions can be justified
Overbooking
If instead of ordinary people robots worked in the hotel reservation service, there would be no overbookings at all, because the main reasons for all overbookings in the world are two human weaknesses: stupidity and greed. Of course, many processes in hotels are already automated. For example, today most hotels use programs to manage the number of rooms and the reservation process, allowing you to create and update reservations, provide information about the availability of rooms, add requests to waiting lists, and perform hundreds of other important operations. However, even smart programs will not be able to protect your reservation if “two sisters, two gentle creatures” get down to business: Greed and Stupidity of a reasonable person who counts money well.
Except in rare cases of force majeure, in normal life, overbooking occurs when two conditions arise at the same time: a period of high demand and the sudden unreasonableness of the hotel. In an effort to make as much money as possible on peak dates, the hotel confirms a risky high number of bookings to tour operators. Sometimes such actions can be justified
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answered 13 years ago
Moreover, for unknown reasons, it was hotels who learned how to overbook better than others, making it a rule to sell twice as many rooms on peak dates as their own room stock can afford. Unfortunately, such situations are not rare even now. They happen mostly due to the technical backwardness of the hotel, when reservations are not registered in the automated room management system, but in thick paper magazines, more like ancient granary books. However, it also happens that the hardest overbooking happens through the fault of a particular person. As a rule, in a hotel this is the fault of the general manager, who tries to be good for all tour operators. Such a general manager signs the allocation of rooms without hesitation. And only then, the day before arrival, he grabs his head and handset, begging the tour operator to cancel half of the previous bookings.
But it is not always only the general manager who is to blame. Sometimes overbooking can be provoked by a front office manager frightened by the accounting department, for whom one free room on peak dates is worse than cholera and hundreds of angry tourists in the lobby, because in a critical situation the front office manager
But it is not always only the general manager who is to blame. Sometimes overbooking can be provoked by a front office manager frightened by the accounting department, for whom one free room on peak dates is worse than cholera and hundreds of angry tourists in the lobby, because in a critical situation the front office manager
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answered 13 years ago
To our common misfortune, in Russia and the CIS countries, not a single tourist is insured against the situation of overbooking. The thing is that European tour operators force hotels to sign their contracts, drawn up by their own cunning employees of the legal department. These contracts spell out in black and white the penalties for any hint of an overbooking situation. Russian tour operators, for the most part, sign those contracts that are offered to them by the hotels themselves. When signing such contracts, tour operators pay increased attention to the cost of rooms, sanctions for cancellation of reservations and the number of rooms allocated to them. The conditions for the relocation of tourists or the issues of monetary compensation in the event of an overbooking situation in such contracts are usually not mentioned in vain.
Therefore, in any overbooking scenario, European tourists will be the very sacred cow that any, even the most inveterate hotel, will be afraid to cut. However, in fairness, I note that the tourists of Russian tour operators will also not be the first in line for resettlement.
Therefore, in any overbooking scenario, European tourists will be the very sacred cow that any, even the most inveterate hotel, will be afraid to cut. However, in fairness, I note that the tourists of Russian tour operators will also not be the first in line for resettlement.
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answered 13 years ago
I well remember the terrible situations when hotels in the south of Phuket, located on the popular beaches of Kata Yai and Kata Noi, managed to confirm twice as many rooms as they had available. Of course, with such a radical overbooking, it was impossible to save the situation with the usual half-measures. Therefore, hotel front-office managers cold-bloodedly halved the number of previously confirmed and already paid rooms, cynically telling Russian tour operators: “You have a paid quota of forty rooms, we are taking twenty of them. Think about which of the tourists you can accommodate on your own in other hotels and send the final list of tourists to be settled, taking into account the cancellation of part of your quota. Yes, it happens. Now imagine the nightmare of tour operators who suddenly have more than a hundred tourists thrown out into the street at one moment. Imagine and be horrified.
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answered 13 years ago
The most annoying thing about overbooking is that in some hotels it often takes on the character of a chronic disease with relapses every season. Of course, the best solution for you would be to simply not go to such hotels, but the whole paradox of overbooking lies in the fact that it happens in hotels that are more or less popular with tourists. Therefore, if you are 100% safe from this disaster, you are unlikely to succeed,
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answered 13 years ago
above this article ... I used to go calmly, but I read it and was horrified ....
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answered 13 years ago
and the most annoying thing is that European tour operators are trying to protect their tourists (fines, forfeits, presenting hotels), but ours are not :(((
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answered 13 years ago
and even if they confirm the reservation in advance - can they really throw it out into the street like these unfortunate tourists in Phuket? ... :(((
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answered 13 years ago
