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Tell me who issues the documents and at what point (voucher, page policy, etc.)
We are going abroad for the first time (with Tez Tour), tell us how everything should happen.
Translated automatically from Russian. View original
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Answers • 21
If you have already selected and booked a hotel, then after confirming your hotel room and after paying for the tour, your travel agent with whom you booked will have access to a printout of documents. He will give you all the documents. But if you are far away from departure, then you will wait a bit until the airline issues tickets for you. In Tez Tour, documents are ready mainly 10-14 days before departure. Documents for vacation are: Round-trip tickets, a voucher for hotel accommodation and an insurance policy. Have a nice holiday!
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15
answered 14 years ago
I was told that I would receive a package of documents at the airport about 3 hours before departure.
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3
answered 14 years ago
Yes, it happens. I flew this way twice. There are desks of tour operators at the airport. A person comes with a whole box of envelopes. You give him {meaning - show} your passports and he gives you a package of documents. It is strange that after paying for the tour, there is only a receipt in hand ...
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answered 14 years ago
It all depends on which city you are flying from. You can get a package of documents at the airport, you can at the office of the agency. If your agency does not save paper and ink, then you can get your documents on the spot. Tez Tour works the same in all cities and republics. After paying for the tour on the website of the agency, a line appears in your application: "Print documents". But of course it's easier to blame the work on the tour operator, to oblige tourists to get their documents at the airport.
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6
answered 14 years ago
In addition to the above, make sure that it is the agency that issues you an agreement on the provision of travel services. and a memo with information about the place of stay, telephone numbers, etc. Sometimes the moment of issuing documents, payment and signing the contract do not coincide. Basically, if the tour was purchased in an emergency mode.
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6
answered 14 years ago
Do not agree to issue documents at the airport!!!, some unscrupulous agencies are so crazy that they consider this the norm, and even more so, making mistakes in the documents, escort tourists out. If they write completely different data in your dates of birth, then at the airport you will not change anything. Some here claim that errors in vouchers are completely normal and do not even repent for their illiteracy.
Be sure to ask the travel agency for an AGREEMENT for the provision of services, a receipt for payment, a voucher, tickets, insurance and contacts of the meeting party. I recommend copying this data (you can even take a macro photo). They are required to provide all these documents without any reservations and at least a day before departure ... but normally 3 days before.
Be sure to ask the travel agency for an AGREEMENT for the provision of services, a receipt for payment, a voucher, tickets, insurance and contacts of the meeting party. I recommend copying this data (you can even take a macro photo). They are required to provide all these documents without any reservations and at least a day before departure ... but normally 3 days before.
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8
answered 14 years ago
We fly on May 27, booked in advance by "early booking", the documents said you can get either two days before departure at the travel agency, or at the airport, or by e-mail. Of course, I said that we will get it ourselves at the travel agency. It will be calmer.
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3.5
answered 14 years ago
We were also told in TA that they would send all the documents by e-mail 3 days before departure. But we still decided to drive to the TA ourselves in order to check everything on the spot for errors.
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3
answered 14 years ago
By the way, a couple of years ago we flew to Turkey, so they gave us the original documents: voucher, tickets and insurance (booklet). And now copies and scanned seals.
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1
answered 14 years ago
Copies, scanned prints... It used to be like that, but there is progress in tourism as well. This is all the norm, in electronic form. Each agency has the opportunity to print documents in advance for Tez Tour, you just need to insist on it. And really check for errors.
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4
answered 14 years ago
I was already issued documents at the airport twice (2 hours before departure), although it’s better, of course, earlier, at least in electronic form ...
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1.5
answered 14 years ago
I was already issued documents at the airport twice (2 hours before departure), although it’s better, of course, earlier, at least in electronic form ...
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1.5
answered 14 years ago
What copies, what does "at least in electronic form" mean? Now everything is in electronic form, originals and copies do not exist, the documents that are issued at the airport and at the agency do not differ at all. And in many cases, tourists themselves ask to pick them up before check-in, so as not to go once again. Here the issue is convenience, time and opportunity (for example, if the tour is last-minute, then there may not be an opportunity to print documents if the holidays fall and it is not possible to pay).
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answered 14 years ago
if "... it may not be possible to print documents if holidays fall and it is not possible to pay ...", I advise you not to contact such a company! It may turn out that there will be no opportunity to fly out according to such documents !!! People, paying the cost of a trip with three or more digit amounts, bother to check all the documents in advance. Now there are so many scammers on the travel services market!
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4.5
answered 14 years ago
saf-saf, such a situation, an exception, however, an example of last week - everyone safely reached the place and are happy with their vacation :)
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½
answered 14 years ago
and just in case, I am not a representative of travel agencies, so I'm not interested in "covering up" the mistakes of the latter :) It's just that cases are different, and if the situation has developed in this way, you should not panic. And it happens that people who live in the suburbs, having paid for the tour, having received an agreement, receipts, a memo, do not have the opportunity to come again, and the departure is from day to day, etc.
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3
answered 14 years ago
I am also not a travel agent, and if the client himself wants it, this is his problem, but if I were the director of the agency, I would enlist a written refusal to receive documents on time and prefer to receive them at the airport, if it comes to that. As an experienced tourist, in order to prevent obvious problems, I would work hard and come to the office of the travel agency and double-check the correctness of the data in my documents. Tours are not so cheap, prices are in foreign currency with 2-4 zeros!
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5
answered 14 years ago
tell me pliz and air tickets should be stamped and signed? And they sent us without a seal ....
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½
answered 14 years ago
You don't need anything on the tickets. Tickets are printed out and given to you for your peace of mind (well, so that you do not doubt that you have them). When registering, you only show your passport and you are already there in the computer. These are electronic tickets. Just store on the way back, sometimes the Egyptians ask, although they have the same registration system. But if you lose, then do not worry, you can do without them with your passport.
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5.5
answered 14 years ago
