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What to do in this situation?
Planned vacation for a month on certain dates. The travel agency booked the tour, but there are departure tickets, but no return tickets (the flight was canceled or there are no seats, it is not known exactly). There are 4 days left before departure, and there are no offers to postpone dates or return funds. The travel agency is silent and does not want to explain anything. Other dates do not suit us. Tell me, please, what to do?
Translated automatically from Russian. View original
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Answers • 9
Demand a refund, of course. The travel agency does not fulfill its obligations. Please contact in writing.
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answered 3 years ago
Do you have a package tour? Did you pay 100% for the tour, do you have the contract in hand? Who is the tour operator?
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answered 3 years ago
Who is the tour operator? Contact a travel agent. You have a package tour, so the synchronization of tickets should beat.
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answered 3 years ago
What the hell, where are you looking for such travel agents???? If it is a package tour, then in the event of any changes under the contract (and everything is written in the contract, from flight data to the name of the hotel, room category, type of food and other services provided, the rights and responsibilities of the parties. Yes, it happens that the braid changes, but then the travel agent contacts It happened to us, especially in Belarus, when we assumed one departure date, but after compiling the flight program, our day fell on the day when the planes did not fly and we were offered a bunch of different options from early and late, up to before departure from another city with transfers from TO. But in any case, no one was silent, but there was an active dialogue. And you have a very strange situation and, as it were, a lot of questions. Ask your travel agent for your application number and contact the representative of TO so that your vacation took place at all.
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answered 3 years ago
I will add that you can check the flight. You have the flight number in the contract, go to the tour operator’s website and in the appropriate section indicate your date and see if your flight is available at all, and also, if it is, then the availability of seats. In general, everything is clear there, you will understand.
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answered 3 years ago
"What the hell, where are you looking for such travel agents?"
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answered 3 years ago
She asked a "stupid" question and disappeared... Do you only know how to like photos using your smartphone? And look at the tour operator's website for the availability of seats on the flight, if there is one at all? How about writing a letter to the tour operator?
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answered 3 years ago
