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We bought a tour to Turkey, but before departure we received a positive test for Covid and stayed at home. The tour operator agrees to a refund of a small amount. Is there a chance to fight?
We bought a tour to Turkey, but before departure we received a positive test for Covid and stayed at home. The tour operator agrees to a refund of a small amount. Is there a chance to fight?
Translated automatically from Russian. View original
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10 subscribers  • asked 2021-05-174 years ago
Answers  •  20
аватар Andrey111
The topic has been brought up several times. Read the terms of the contract. As I understand it, extended insurance against COVID was not issued?
аватар Alexandr-
What is extended insurance? ))))
Firstly, Turkey has already canceled mandatory tests for a visit to the country, and secondly, all issues with a negative test are resolved $ I am very simple in any clinic ... If you don’t understand this and still believe in a terrible, terrible baranovirus, God bless you judge...
аватар YuriyUs
I had to fly when the test was still needed. And secondly, I do not need to buy a negative test, I really got sick. Flying to get sick in Turkey is an interesting offer.
аватар Alexandr-
And how long were you sick? I dare to presume, a couple of days with a temperature and again like a cucumber. Have you canceled your vacation before with a cold?
Ordinary flu was elevated to the status of an epidemic, they constantly tell horror stories about a mountain of corpses .... This virus is only in their heads. That's why he is a ram virus ...
аватар YuriyUs
You can write about it this way if you yourself or your loved ones have not personally encountered the "ram virus" ... I think your opinion will change a lot if you talk to those who have really been ill ... Or go to the covid ward in the hospital and take a look to the real situation... But it's up to you... But we spent two weeks with a temperature, severe pain in muscles and joints, and an incomprehensible prospect of "how it will go on"... And friends could not get to the hospital with an even more severe form because there was simply no space. They suggested hospitalization "in the corridor", but settled on droppers at home ... So let's close the topic. You won't convince us that "it's in our heads".
аватар Andrey111
In-in, my colleague also reasoned something like this, and when she really got sick, she radically changed her mind. And she told a lot of things (that they don’t show on TV).
аватар iren77
Andrey111 and she is really right. I, too, until I got sick, considered everything related to covid to be a big exaggeration.
аватар holub_juliya_gmail_com
You need to read the insurance against financial risks, what are the conditions. Collect all the documents and contact the insurance company for money.
аватар Andrey111
As can be seen from the comment made by the vehicle in the topic duplicated below, the travel insurance was not issued.
аватар holub_juliya_gmail_com
In some TOs, the package includes insurance against financial risks, which covers inpatient treatment at the time of the tour dates. This is not necessarily Kovid. If the author and his family have been hospitalized with, for example, pneumonia, this may be an insured event.
аватар YuriyUs
I have insurance in Turkey, which I did not get into. How can she help in Ukraine?
аватар iren77
YuriyUs and I would fly. I would buy a negative test. I would not want to lose money.
аватар agent_borabora
The money is returned not by the operator, but by the insurance company.

The money is returned according to the terms of the insurance that you bought.
Covid tests are approximately 60% accurate. Better retake the test.
аватар Andrey111
"with a temperature, severe pain in muscles and joints" would sit in a room, would infect another n-th number of people, and in case of exacerbation they would go to a local hospital with unclear prospects for reimbursement for non-insurance treatment.
аватар holub_juliya_gmail_com
Travel insurance includes financial risks, it takes effect from the moment of purchase of the tour. And can cover inpatient treatment before departure, if you were in hospital at the time of departure.
аватар andreyvip
How the topic was inflated))) And in fact the answer is in the first post. Read your contract and terms of insurance.
If the package of documents does not mention the problems associated with Covid, then you can not waste your energy, the law is on the side of the operator.
If there is still time before departure and the operator manages to resell your tour, then perhaps he will return some part to you as a gesture of goodwill.
If there is insurance tailored specifically for Covid, then you should go to the insurance company, it will already deal with compensation, and not the tour operator.
аватар Olgaolga153
Alexandr-
Baranovirus covid can only be called true rams. And I envy those who have not encountered this story. Only in my personal environment, 4 people died from this crap. And these are those whom I personally knew (not counting the heaps of relatives of acquaintances or public people whose death is published in the media). Among the dead is a very close and dear person to our family. I still can’t come to terms with this untimely and ridiculous death of a relative, and you are talking about the flu here ... Because of such covid dissidents, we will be marking time for a long time before we overcome the infection.
аватар Olgaolga153
On this topic. YuriyUs
I understand that you did not learn about the illness on the last day before departure. You, in my opinion, should have immediately reported this to TA. In this scenario, your tour could fly like a burning one. In this case, if there is a certificate, one could count on the return of most of the amount of the tour package (or the transfer of the tour for objective reasons).
As for the contract. When compiling it, any TO lawyer will prescribe in such a way as to reduce the risks of the tour operator, and not the tourist. Here, knowing the situation, you need to contact the insurance for additional. insurance against non-departure for a specific reason, otherwise the court will have to prove that it was an insured event.
аватар Alexandr-
Olgaolga153
_
I don’t quite understand how we, covid-dessidents, are preventing you from overcoming the baranovirus?
We also got sick a year ago. It's OK. "Public people" who have died over the past year, all as if by choice, died precisely from covid. Not weird? Previously, apparently "public people" did not die. And now some 90-year-old director, actor, shmakter has died - you need to drag in a ram virus ... It seems to be fashionable.
I have not heard a single story that someone young of the famous fell ill and died.
There was a story where archaeologists unearthed a mummy and they were told you will now die of a curse. And they really died. The youngest died after 21 years at the age of 73. Here is such a curse.
аватар YuriyUs
Thank you all for your responses. We closed the issue for ourselves. Yes, we didn’t have insurance against “not flying”, we had insurance against Covid, but in Turkey, but we didn’t fly (buying a negative test, infecting the floor of the plane, etc. is not for us), which means it not relevant (by the way, the insurance company canceled it and returned the money on the basis of our non-flight).
Yes, the tour operator was notified 2 days in advance, and yes, the contract is spelled out in such a way that there is nothing concrete ... These are our realities :) we thought maybe someone has real information on how this was solved in other cases. Thank you all again, no more discussion :)
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