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We paid for a tour for the summer of 2021, but the hotel is closed and will not open. Is it possible to return the money?
Booked an early booking tour. Hotel - Latte Beach Hotel.
The trip was supposed to take place on July 19th. That is after 4 months.
We do not want to change the hotel and the prices have already increased. I would like to cancel. Are we entitled to this?
30% advance payment has been made.
The trip was supposed to take place on July 19th. That is after 4 months.
We do not want to change the hotel and the prices have already increased. I would like to cancel. Are we entitled to this?
30% advance payment has been made.
Translated automatically from Russian. View original
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Answers • 13
Currently closed because the hotel is only open during the season
on the hotel website you can make a reservation, for example, for June, which means the hotel plans to open. TO sell tours to this hotel
Cancellation can be done, but there is a high probability that your prepayment will not be returned to you
on the hotel website you can make a reservation, for example, for June, which means the hotel plans to open. TO sell tours to this hotel
Cancellation can be done, but there is a high probability that your prepayment will not be returned to you
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answered 4 years ago
I support Vika284. In good times, not all hotels worked in March. Therefore, the fact that it is now closed does not mean anything bad.
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answered 4 years ago
The hotel replied that it would not open this year. Even in season. Communicated with the hotel management. That is, on the dates of our tour, it will not be open.
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answered 4 years ago
It’s not entirely clear to me why they won’t return the prepayment if, in fact, the hotel is closed and we have nowhere to go? We don't want to go to another hotel. After all, the contract was for a trip specifically to this hotel.
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answered 4 years ago
I am attaching a screenshot of the hotel administration's response to confirm my words. The hotel will be closed during the summer of 2021.
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answered 4 years ago
Read carefully the terms of the contract, whether it is allowed to replace the hotel with an equivalent one in case of unforeseen circumstances (often travel agencies drive such a clause into contracts). If this is not the case, there is every reason to demand a refund.
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answered 4 years ago
tukaani your letter is dated the end of February, now the end of March maybe the hotel owners found the money and decided to open, because bookings for 7 nights in July are available even at a discount
You need to first contact your travel agent so that he writes a maintenance request about whether the hotel will work or not
And also ask the travel agent to find out the issue of the contract, then what Andrey111 advised you
You need to first contact your travel agent so that he writes a maintenance request about whether the hotel will work or not
And also ask the travel agent to find out the issue of the contract, then what Andrey111 advised you
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answered 4 years ago
I wrote to them in February, but they answered me 3 days ago, on March 17th.
I will check with the agent. The contract does not contain information that they can change the hotel.
I will check with the agent. The contract does not contain information that they can change the hotel.
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answered 4 years ago
If Anex - then the money will not be returned under any circumstances. Other operators return.
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answered 4 years ago
Pay attention - I answer based on how it happens in Russia.
If the hotel is not open in the 2021 season, and you have made an advance payment, then THEN will guarantee your money back, because they have not gone anywhere. But if the contract states that in case of force majeure the operator can change the hotel to ANY of the same category, then you will be offered another hotel ... You write that there is no such clause in the contract, but it is hard to believe in it ... THEN always insured. For example, Pegasus likes to sell tours to my beloved Bergamot, and about arrival, he can accommodate people wherever he wants, because he has the right under the contract, and they didn’t even buy anything at the hotel ...
By the way, advice - after booking with TO - always (Always, CARL !!!!) contact the hotel and find out if THEY have your reservation in the database. This is so, a lyrical digression ... I myself have not used maintenance services since 2016 ...
If the hotel is not open in the 2021 season, and you have made an advance payment, then THEN will guarantee your money back, because they have not gone anywhere. But if the contract states that in case of force majeure the operator can change the hotel to ANY of the same category, then you will be offered another hotel ... You write that there is no such clause in the contract, but it is hard to believe in it ... THEN always insured. For example, Pegasus likes to sell tours to my beloved Bergamot, and about arrival, he can accommodate people wherever he wants, because he has the right under the contract, and they didn’t even buy anything at the hotel ...
By the way, advice - after booking with TO - always (Always, CARL !!!!) contact the hotel and find out if THEY have your reservation in the database. This is so, a lyrical digression ... I myself have not used maintenance services since 2016 ...
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answered 4 years ago
The tour operator will select another hotel for you. Do not even dream, the cash will not be returned. In this case, the most important thing is health, do not spoil your nerves yet. Maybe another hotel would be even better.
In 2020, I said to myself: until the coronavirus canoe passes, no early booking in Ukraine with Ukrainian tour operators. Fuck yourself to spoil the nervous system.
In 2020, I said to myself: until the coronavirus canoe passes, no early booking in Ukraine with Ukrainian tour operators. Fuck yourself to spoil the nervous system.
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answered 4 years ago