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Coral Travel first confirmed my hotel reservation (instantaneous) in Turkey, TA signed an agreement with me, and a couple of days later I called that TO was refusing. Has anyone experienced this?
Coral Travel first confirmed my hotel reservation (instantaneous) in Turkey, TA signed an agreement with me, and a couple of days later I called that TO was refusing. Has anyone experienced this?
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Answers • 11
A couple of years ago, guys who had a ball in a similar situation rested with us at the hotel. The problem was in the hotel. TO offered them to take another tour for the amount of payment, which they did.
I had a somewhat similar situation with TPG. TA sends a request for the relevance of the tour, a confirmation arrives, then sends a booking request and receives a refusal. TO offers to change the booking conditions, change - and all over again. So it was 3 times. TO - TPG.
But, this was all in pre-quarantine times.
Your main question is what confirmation came from TO. Usually, before booking, the TA requests the relevance of the tour, the TO confirms, after which the booking takes place. As soon as the seats on the flight and the hotel room are booked (this can take from an hour to a couple of days), TA transfers the money to TO. If the hotel has not booked a room, then your money is still with TA.
I had a somewhat similar situation with TPG. TA sends a request for the relevance of the tour, a confirmation arrives, then sends a booking request and receives a refusal. TO offers to change the booking conditions, change - and all over again. So it was 3 times. TO - TPG.
But, this was all in pre-quarantine times.
Your main question is what confirmation came from TO. Usually, before booking, the TA requests the relevance of the tour, the TO confirms, after which the booking takes place. As soon as the seats on the flight and the hotel room are booked (this can take from an hour to a couple of days), TA transfers the money to TO. If the hotel has not booked a room, then your money is still with TA.
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answered 4 years ago
What did TO confirm? The relevance of the tour or the fact that you have booked a hotel and seats on the plane?
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answered 4 years ago
According to TA, TO confirmed the hotel reservation, as usual, they sent me an agreement with TA. TA said that the terms of payment were new 20 euros per person, but they will be taken from TA if I refuse the full payment 7 days before departure, he did not transfer them, i.e. a deposit from me (of course, I need 20 euros immediately returned, I have been dealing with TA for many years).
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answered 4 years ago
TO refuses
==========
Refusing what? Settle? Take out? Work? What does TA offer?
Download rights, once the contract is signed. A lot of hotels are closed. Yes, and the open ones will close. Small TOs will go bankrupt, and Coral is already stunted. TA is obliged to decide the issue in your favor. Knock there, not here
Summary. We live in fun times
==========
Refusing what? Settle? Take out? Work? What does TA offer?
Download rights, once the contract is signed. A lot of hotels are closed. Yes, and the open ones will close. Small TOs will go bankrupt, and Coral is already stunted. TA is obliged to decide the issue in your favor. Knock there, not here
Summary. We live in fun times
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answered 4 years ago
I faced. It was a couple of years ago. Hotel "Turkiz" (Kemer). The hotel after a long break (did not work for three years) .. and now it opened with dumping prices. In my presence, they negotiated with the TO, confirmed the booking, booked the air tickets... drew up the Contract. I paid 100% of the cost (there were five days before the trip). A day later, my travel agent informed me that the hotel was not accepting. Does not accommodate single men. I paid for a standard room with single accommodation.
Referring to the non-fulfillment of the Treaty, he received his money.
Referring to the non-fulfillment of the Treaty, he received his money.
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answered 4 years ago
Coral's confirmation comes automatically.
Perhaps when the booking manager reviewed the application, criteria were found that the tour could not be confirmed.
Perhaps when the booking manager reviewed the application, criteria were found that the tour could not be confirmed.
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answered 4 years ago
TO confirmed the hotel reservation
===
booking a hotel is confirmed not by THAT, but by the hotel itself
so I understand the situation correctly? you were charged 20 euros at the conclusion of the contract, but the amount for the tour was not paid. if so, it’s generally somehow cloudy, when this MOT took an advance payment of 20 euros. maybe I'm wrong, but TA simply requested the relevance of the tour, took an advance, concluded an agreement on advance payment, sent an application and received a refusal from TO.
usually the booking scheme is like this:
1. TA sends a request for maintenance to confirm the relevance of the tour
2. If the tour is up-to-date, the TA concludes an agreement with the tourist, the tourist pays an advance or the full amount (or does not pay if there is a trusting relationship with the TA, but pays after the tour is confirmed);
3. TO reserves seats on the flight and sends a request to the hotel;
4. If the hotel confirmation is received - the tour is confirmed;
5. TA transfers money to TO (in my opinion, within a day or during the day when the confirmation came).
===
booking a hotel is confirmed not by THAT, but by the hotel itself
so I understand the situation correctly? you were charged 20 euros at the conclusion of the contract, but the amount for the tour was not paid. if so, it’s generally somehow cloudy, when this MOT took an advance payment of 20 euros. maybe I'm wrong, but TA simply requested the relevance of the tour, took an advance, concluded an agreement on advance payment, sent an application and received a refusal from TO.
usually the booking scheme is like this:
1. TA sends a request for maintenance to confirm the relevance of the tour
2. If the tour is up-to-date, the TA concludes an agreement with the tourist, the tourist pays an advance or the full amount (or does not pay if there is a trusting relationship with the TA, but pays after the tour is confirmed);
3. TO reserves seats on the flight and sends a request to the hotel;
4. If the hotel confirmation is received - the tour is confirmed;
5. TA transfers money to TO (in my opinion, within a day or during the day when the confirmation came).
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answered 4 years ago
TA claims the opposite: TO did not fulfill its obligations, there was an instant confirmation of the tour, and a day later a refusal came for that price, the amount was paid into the contract and it was immediately returned to me
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answered 4 years ago