Отвратительный отель Disgusting hotel

I am a tourist with many years of experience and have visited many places. But I saw such a disgusting attitude towards my guests for the first time this summer only at the IDAS CLUB HOTEL 4 *. I had a rest in this hotel in July 2018. I booked a room with a balcony, upon check-in I was told that there was no room with a balcony and they could only provide me with a room without a balcony (I draw your attention to a room without a balcony is cheaper and the window does not open in it). The administrator commented on it like this - in the high season they have this happen, promised that only for one day they would settle in a room without a balcony, and the next day I would check into my room. The next day, everything happened again and at the reception they announced to me that there was no room with a balcony, and only after I started swearing and calling a representative of the travel agency they gave me the keys to the room with a balcony. And this is not force majeure, it's just how they work and consider it normal (a good unofficial income from Russian tourists). It turned out that I was not the only one, Russian tourists who booked a double room with a balcony are settled in rooms without a balcony during the season. In the hotel, 60 percent of vacationers are Turks, they are settled quickly and without problems in good rooms, and Russians are the last to stay in the rooms.
The food in the hotel is not tasty and monotonous. The restaurant is dirty, the crumbs are not removed from the tables. There are not enough people and there are not enough tables for everyone, people walk around with plates of food and do not know where to sit, there are not enough appliances either, you have to ask the waiters themselves.
I do not recommend this hotel.