Полный обман и безнаказанность Complete deceit and impunity

I chose the hotel based on reviews, photos and animation. Arriving in Turkey, we were told that the hotel is very crowded, planes fly badly, there are no available rooms and we were settled in the Idas Park Hotel. Moreover, there were 20 people from Kharkov. Everyone was indignant, but our flight was delayed; we were without lunch, tired, resigned ourselves to the hope that tomorrow everything would be fine and we would be settled in our hotel. Idas Park Hotel doesn't even have animation. AT ALL. No territory, no swimming pool with gokami, no playground. We went to a meeting with a hotel guide with a reliable one, but he behaved in a boorish way, we demanded our 4-star hotel with animation, etc. But the answer was given, you will live here. They sell tours to one hotel and settle in a completely different one, a class lower and at a completely different cost. Many families with children all went so that the children would not be bored. But those were our problems. We demanded compensation, but no one heard us and did not want to hear. And all this is created by the tour operator Join Up. This is a complete lie and lawlessness. By choosing this hotel you will find yourself wondering where. And Marmaris is beautiful and in spite of everything we arranged a rest for ourselves. But how unpleasant that you were robbed....With this tour operator ANYWHERE else.