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Can a travel agency refuse a selected and paid hotel a week before the tour?
In March, we booked a tour to Kemer at the ZEN PHASELIS PRINCESS hotel. We immediately paid 60% of the cost of the tour. The rest was paid a month before departure. Now there is a week left before the trip and our travel agent informs us that this hotel has canceled the sale of economy rooms, and suggests that we pay an extra $ 370 for a standard room or cancel the trip. Should we pay extra, because it's not our fault. We have fulfilled all the conditions of early booking.
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Answers • 8
Rooms are redeemed by operators at the beginning of the season and then they pay the hotel. Agents make a reservation with the operator, ideally when the tourist came to the office with money. And then they get confirmation. As I see the situation in your case: the hotel has nothing to do with it. Or the operator suddenly wanted to sell the same rooms more expensive (which is possible, but unlikely), or, which is more like the truth, your agent messed up - or accidentally booked a standard, or did not book a room at all at the time of prepayment, and now the "economy" is not left, he is offered a standard. In any case, insist on your own, go to the director of the agency.
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6.5
answered 10 years ago
Thanks for the answer. Today I'm going to the agency to insist on my own.
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answered 10 years ago
I will definitely support Pachok.
The agent is barking, the numbers have long been redeemed, and no one can "cancel" the sale. That is why RB exists, to pay earlier, but less.
Demand these gopnik agents to fulfill the terms of the contract.
The agent is barking, the numbers have long been redeemed, and no one can "cancel" the sale. That is why RB exists, to pay earlier, but less.
Demand these gopnik agents to fulfill the terms of the contract.
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answered 10 years ago
I support Pachok and sigur62.
Several times, when I booked a tour with agencies, the booking confirmation from the hotel came at the time of the execution of the service agreement between me and the TO, that is, a few minutes after the receipt of our data by the hotel reservation service staff. And the full payment for the tour is charged only after the confirmation of the reservation by the hotel. Definitely the agency's fault. Stand your ground. Good luck!
Several times, when I booked a tour with agencies, the booking confirmation from the hotel came at the time of the execution of the service agreement between me and the TO, that is, a few minutes after the receipt of our data by the hotel reservation service staff. And the full payment for the tour is charged only after the confirmation of the reservation by the hotel. Definitely the agency's fault. Stand your ground. Good luck!
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2
answered 10 years ago
Now it turned out - this is when? after 100% payment for the tour and confirmation of the hotel? If yes, then insist on your own.
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1
answered 10 years ago
If the hotel screwed up, then they should put you in a "standard" room without any additional payments. If the travel agency is to blame, then let them pay extra. You must have a voucher in hand. It should say what number you have. So calmly go and let them figure it out among themselves.
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1.5
answered 10 years ago
sent2008 touched on the important point of buying the tour.
A normal agent, immediately after signing the contract and making the agreed part of the prepayment PRI THE TOURIST, makes a reservation in the operator's online booking system. And these reservations (applications) cannot disappear anywhere. Everything is visible in the application itself - the date of the application, the components of the tour, confirmation, cancellation, cost, payment, etc. Many operators on the site have the opportunity to check its status in an open area by the order number.
This is information.
Now a recommendation to the questioner. Require to show an application for your tour. I think at this stage everything will become clear. When booked, what price, what type of room.
More for information. The operator NEVER makes any changes in the application that affect the price. Only by agreement or request of the agent. If the operator wants to change something, then there must be a letter from the operator to the agent on this topic. And the operator will wait for the agent's response to this letter. This correspondence can also be viewed.
Unfortunately, if the agent is guilty, it is difficult to punish him. He is obliged to either provide documents for the tour described in the contract, or return the money.
A normal agent, immediately after signing the contract and making the agreed part of the prepayment PRI THE TOURIST, makes a reservation in the operator's online booking system. And these reservations (applications) cannot disappear anywhere. Everything is visible in the application itself - the date of the application, the components of the tour, confirmation, cancellation, cost, payment, etc. Many operators on the site have the opportunity to check its status in an open area by the order number.
This is information.
Now a recommendation to the questioner. Require to show an application for your tour. I think at this stage everything will become clear. When booked, what price, what type of room.
More for information. The operator NEVER makes any changes in the application that affect the price. Only by agreement or request of the agent. If the operator wants to change something, then there must be a letter from the operator to the agent on this topic. And the operator will wait for the agent's response to this letter. This correspondence can also be viewed.
Unfortunately, if the agent is guilty, it is difficult to punish him. He is obliged to either provide documents for the tour described in the contract, or return the money.
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answered 10 years ago